{"id":130725,"url":"https://alion.io/job/insiderone-technical-support-specialist","title":"Technical Support Specialist","company":{"id":50678,"name":"Insider One","domain":"insiderone.com","url":"https://alion.io/company/insiderone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":111,"ghost_share":0.225,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-24T16:14:54Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-10-31T20:09:27Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":189},"description":"Requirements\nA university degree in Business, Marketing, Engineering, or related fields\n1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams\nStrong communication skills in writing (English and Spanish)\nHigh sense of responsibility and accountability\nAbility to provide timely responses and follow up systematically\nA natural problem solver with a positive attitude and love for helping others succeed\nGood debugging/troubleshooting skills\nKnowledge of HTML, CSS, or other programming languages is a plus\nWhat we expect from you:\nShow us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen\nSolid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!\nTo be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients\nTo cherish one of our core ethos: Care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance\nSuperior project and time management skills. A keen eye for detail is a plus!\nPassion for testing, measuring, and improving outreach and follow-up effectiveness\nThe ability and flexibility to work in a fast-paced startup environment\nSolid understanding of basic web concepts and digital marketing\nHold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)\nWe offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.\nYou’ll have space to share your skills through training sessions and workshops if you wish. Sharing is caring!\nWe’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want\nYou’ll have a chance to work in an international, diverse, and inclusive environment\nYou’ll be part of an industry that’s shaping the future of customer experiences. Still not sure? 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