{"id":777403,"url":"https://alion.io/job/insidersecurity-customer-success-project-manager","title":"Customer Success Project Manager","company":{"id":678925,"name":"InsiderSecurity","domain":"insidersecurity.co","url":"https://alion.io/company/insidersecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":40,"open_postings":13,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":294},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-06T00:00:00Z","employer_posted_date":"2025-10-06","last_verified_at":"2026-11-09T08:29:13Z","board_verified":true,"closed_at":null,"days_open":399,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":399},"description":"We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success - ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.\nProject Management\n Plan, coordinate, and execute solution deployments to ensure timely and successful implementation. \n Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates. \n Manage application engineers for deployment, maintenance, troubleshooting and professional services projects. \n Coordinate with product teams.\n Maintain clear and up-to-date project documentation and reports. \n Monitor and evaluate quality of service delivery using defined metrics and KPIs. \nAccount Management and Customer Success\n Serve as the primary point of contact for assigned customer accounts. \n Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products. \n Provide ongoing customer support, addressing technical or operational concerns. \n Proactively gather customer feedback and work with product teams to drive improvements. \n Responsible for product renewals.\n Collaborate with sales teams on upselling or cross-selling opportunities. \nWhy Join Us\nYou’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes - not just deployments.\nRequirements\nPossess a Bachelor's degree or diploma \n3-6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)\nExperience in management of government IT projects is an advantage\nExcellent interpersonal and communication skills, with strong customer service orientation\nStrong organizational and time management skills, and able to manage multiple projects concurrently\nHave initiative and able to take proactive approach to solve challenges\nDetail-oriented, proactive \nFamiliarity with IT systems, cybersecurity concepts, or cloud environments is an advantage\nMust be a Singapore citizen or Singapore PR\nBenefits\nEngage in impactful work aimed at addressing significant cybersecurity challenges\nChalk up valuable experience and insights within the cybersecurity industry\nReceive a competitive salary package, with annual individual performance bonus \nAnnual flexi benefits, medical insurance, GP visits coverage \nEnjoy 18 days of annual leave, with increments based on years of service","description_format":"text","description_chars":2880,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-09-11T23:29:26Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.094,"p_room":0.28,"age_days":399,"expected_fill_days":25,"reasons":["conf:4","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/insidersecurity-customer-success-project-manager","json_url":"https://alion.io/job/insidersecurity-customer-success-project-manager.json","meta":{"generated_at":"2026-11-09T11:44:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678925},"rest":"https://alion.io/mcp/rest/get_company?id=678925"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsidersecurity-customer-success-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsidersecurity-customer-success-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsidersecurity-customer-success-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insidersecurity-customer-success-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsidersecurity-customer-success-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":777403}},{"tool":"search_jobs","arguments":{"company":"insidersecurity.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":777403},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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