{"id":548471,"url":"https://alion.io/job/insify-customer-support-specialist","title":"Customer Support Specialist - Dutch Speaking","company":{"id":449864,"name":"Insify","domain":"insify.nl","url":"https://alion.io/company/insify","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":45000,"currency":"EUR","period":"year","gross":true,"usd_annual":50513},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-12T14:20:58Z","employer_posted_date":"2026-02-12","last_verified_at":"2026-11-04T03:31:21Z","board_verified":true,"closed_at":null,"days_open":264,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":263},"description":"Over Ons\nEuropa verandert. Steeds meer mensen kiezen voor vrijheid - als zzp'er, freelancer of ondernemer. Ze bepalen zelf wanneer, hoe en met wie ze werken. Maar die vrijheid komt met een keerzijde: onzekerheid.\nBij Insify geloven we dat ondernemers zich geen zorgen moeten maken over verzekeringen. Daarom bouwen we iets wat de verzekeringswereld hard nodig heeft: transparante, eerlijke en volledig digitale verzekeringen, speciaal voor mensen die voor zichzelf werken. Geen ingewikkeld papierwerk, geen gedoe. Vandaag geregeld, morgen verzekerd.\nWe verzekeren inmiddels duizenden klanten in heel Europa - en we zijn nog maar net begonnen.\nHet Operations Team\nWij zijn het gezicht van Insify. Bij elk telefoontje, elke e-mail en elk bericht bouwen we vertrouwen op. We zorgen ervoor dat klanten zich gehoord, geholpen en gewaardeerd voelen - ook als het ingewikkeld wordt. Snelheid en kwaliteit gaan bij ons hand in hand, en we verbeteren continu op basis van wat we leren.\nJouw rol\nAls Customer Support Specialist ben jij het eerste aanspreekpunt voor onze Nederlandstalige klanten. Je lost dagelijkse vragen en problemen op via telefoon, e-mail en chat - snel, vriendelijk en altijd klantgericht. Je werkt in een gestructureerde omgeving met duidelijke processen, maar elke klant en elk gesprek is anders. Jij zorgt ervoor dat niemand met een open vraag achterblijft.\nWat ga je doen\nBeantwoorden van inkomende vragen van klanten via telefoon, e-mail en chat\nAfhandelen van tickets nauwkeurig en binnen de afgesproken tijd\nUitleggen van verzekeringspolissen en processen op een heldere, begrijpelijke manier\nSignaleren van terugkerende problemen en doorgeven aan de juiste teams\nSamenwerken met interne teams om klanten zo goed mogelijk te helpen\nWat je meebrengt\nErvaring in een klantgerichte rol - of aantoonbare affiniteit met klantcontact\nUitstekende communicatieve vaardigheden in het Nederlands, zowel mondeling als schriftelijk\nGeorganiseerd, nauwkeurig en stressbestendig\nJe werkt prettig in een gestructureerde omgeving maar schakelt makkelijk als dat nodig is\nEen positieve instelling en oprechte wil om mensen te helpen\nWat wij bieden\nSalaris tussen €38.000 en €45.000 bruto per jaar\nHybride werken - flexibele afspraken op basis van jouw senioriteit en output\n25 vakantiedagen per jaar\nReiskostenvergoeding\n€50 netto per maand via Alleo\nMacBook van de zaak\nMaandelijkse borrels, kwartaaluitjes en een hecht team\nRuimte om door te groeien binnen Insify","description_format":"text","description_chars":2467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":["Apple Macbook"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-08T13:42:56Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.27,"p_room":0.28,"age_days":263,"expected_fill_days":57,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":50513,"is_top_pay":false},"html_url":"https://alion.io/job/insify-customer-support-specialist","json_url":"https://alion.io/job/insify-customer-support-specialist.json","meta":{"generated_at":"2026-11-04T04:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449864},"rest":"https://alion.io/mcp/rest/get_company?id=449864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsify-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsify-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsify-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insify-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsify-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":548471}},{"tool":"search_jobs","arguments":{"company":"insify.nl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":548471},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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