{"id":3005785,"url":"https://alion.io/job/insight-cloud-engineer","title":"Desktop Support Technician","company":{"id":2556,"name":"Insight","domain":"insight.com","url":"https://alion.io/company/insight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":89,"open_postings":22,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":112000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T08:45:42Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T13:14:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are looking for a Desktop Support Technicianto work for an established Investment financial management company based in Dublin.\nYou will be the technical escalation point for the Level 1 Service Desk and onsite support users. The role requires a prominent level of technical proficiency and an individual with executive presence and excellent communication skills. You must quickly and effectively diagnose, and resolve issues related to Citrix VDI Windows based environment, laptops, mobile devices, printers, and video conferencing.\nYou will bring a client-driven approach, be enthusiastic about the end user experience, someone who enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.\nSo, if this is of interest to you then we would be keen to hear from you!\nAs a Desktop Support Technicianyour Responsibilities are:\nProviding level 2 desktop support as needed.\nEnsuring customer service is timely and accurate.\nAligning service level agreements with business stakeholder priorities.\nReporting on and driving performance against KPI’s and metrics.\nHandling customer concerns and complaints while overseeing 100% of incoming service desk requests, incidents, and issues.\nGauging the effectiveness and efficiency of service delivery; develop and implement strategies for improving desktop service delivery.\nDeveloping and managing a broad range of technical IT projects.\nProviding timely updates to senior helpdesk leaders and stakeholders on a regular basis.\nDelivering enterprise level technical support covering a wide breadth of technical matters.\nMeeting with clients and managing technical resources as needed.\nHandling escalations from Systems Engineering and Systems Administration stakeholder teams.\nExperience and Skills:\nExperience of advanced technical experience.\nExperience of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment.\nExperience in installing and configuring computer systems, diagnosing, and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur.\nExperience with VMWare, Azure/Office 365.\nKnowledge of Servers: Active Directory, Group Policy (administration, not necessarily creation of new GPs), bring up Domain Controllers.\nExperience with mobile devices (both Android and iPhone).\nCompTIA Net+ and/or CompTIA Security+.\nMCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).\nCCNA or CCIE-Cisco certifications.\nExperience with ITSM ticketing systems such as ServiceNow, Zendesk, Remedy.\nExceptional customer service, analytics, and critical thinking skills to ensure the best client solutions.\nExpert technical knowledge with an understanding for managing multiple diverse environments.\nExcellent communication skills demonstrated ability to create comprehensive technology analysis documents, instruction sheets, and process documentation for current and potential programs.\nAbility to facilitate technical meetings and convey technical information to non-technical staff.\nInitiative-taking communicator with all levels of staff and management with the ability to maintain open communication with others.\nInitiative-taking with directed exceptional customer service orientation and dedication to meeting deadlines.\nExcellent organisation, time management and analytical skills.\nHistory of balancing multiple priorities and the ability to adapt and change focus as deadlines or customer needs shift.\nEmbrace accountability and encourage others around them to do the same.\nWorking for a financial institution or financial industry background.\nAbout Insight:\nWe believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.\nWe strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.\nApplication Details:\nInsight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.\nWe will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.\nA full job description will be provided upon application. \nInsight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.","description_format":"text","description_chars":5648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","Cloud Consulting & Migration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-21T13:44:23Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":6,"expected_fill_days":39,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/insight-cloud-engineer","json_url":"https://alion.io/job/insight-cloud-engineer.json","meta":{"generated_at":"2026-10-22T15:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556},"rest":"https://alion.io/mcp/rest/get_company?id=2556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsight-cloud-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsight-cloud-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsight-cloud-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insight-cloud-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsight-cloud-engineer"}]}