{"id":4131155,"url":"https://alion.io/job/insight-engineer-support-services","title":"Engineer Support Services","company":{"id":2556,"name":"Insight","domain":"insight.com","url":"https://alion.io/company/insight","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":20,"ghost_share":0.1,"stale_share":0.45,"repost_share":0.15,"time_to_fill_p50_days":40,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T23:16:33Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T04:09:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Requisition Number: 106962\nEngineer Support Services\nLocation: This role is fully onsite in Austin, TX\nSalary: $115,000 / annualized\nInsight at a Glance\n14,000+ engaged teammates globally\n$8.2 billion in revenue in 2025\nCertified as a Great Place to work in 9 Countries in 2025\nFortune 500 Company (No. 447) in 2025\nReceived 25+ industry and partner awards in the past year\n$1.4M+ total charitable contributions in 2024 by Insight globally\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.\nAbout the role\nWe are seeking a highly motivated, customer-focused IT Tech Support Specialist to provide onsite technical support at our Austin, TX location. This role serves as a key onsite technology resource, delivering Level 2 support, resolving complex hardware and software issues, supporting end-user technology initiatives, and minimizing disruption to business operations.\nThe successful candidate will demonstrate strong technical ownership, excellent communication skills, professionalism, urgency, and discretion while supporting a fast-paced enterprise environment.\nWhat you’ll do:\nDesktop and End-User Support\nProvide hands-on Level 2 technical support for onsite employees. \nTroubleshoot Windows 11, Microsoft 365, Outlook, Teams, and enterprise applications. \nDiagnose and resolve hardware, software, network connectivity, authentication, and peripheral issues. \nSupport desktops, laptops, HP Thin Clients, mobile devices, printers, and conference room technology. \nTroubleshoot Citrix VDI issues involving connectivity, performance, authentication, sessions, and user profiles. \nProvide remote support when required. \nIncident Management and Escalations\nManage incidents and service requests through ServiceNow. \nPrioritize work based on business impact, urgency, and established service-level expectations. \nMaintain accurate ticket documentation, troubleshooting steps, and resolution details. \nCollaborate with Infrastructure, Engineering, Security, and other technical teams to resolve complex issues. \nCommunicate status, impact, and next steps clearly to users and stakeholders. \nIdentify recurring issues and contribute to problem management and long-term remediation. \nExecutive and Business-Critical Support\nDeliver responsive, professional technical support to business users and senior stakeholders. \nProvide high-touch support for time-sensitive and business-critical technology issues. \nSupport meeting room technology, video conferencing, and collaboration tools. \nMaintain discretion and take end-to-end ownership of escalated issues. \nEndpoint Management and Deployment\nConfigure, deploy, maintain, and troubleshoot corporate workstations and mobile devices. \nSupport device provisioning, software installation, replacement, and lifecycle activities. \nAssist with endpoint management platforms such as Microsoft Intune and MobileIron. \nSupport employee onboarding, offboarding, workstation transitions, and technology refreshes. \nMaintain accurate hardware inventory and asset records. \nOperational Excellence\nFollow IT security policies, identity verification procedures, and operational controls. \nMaintain technical documentation and contribute to knowledge base improvements. \nIdentify opportunities to improve service delivery and reduce recurring incidents. \nCollaborate with regional and global Tech Support teams to provide consistent support. \nParticipate in technical projects, system upgrades, migrations, and enterprise rollouts. \nWhat we’re looking for:\n3-5+ years of experience in Desktop Support, IT Support, or End-User Computing within an enterprise environment. \nStrong troubleshooting knowledge of Windows 10/11 and Microsoft 365 applications. \nExperience supporting Citrix VDI or similar virtual desktop technologies. \nWorking knowledge of Active Directory, Microsoft Entra ID, and Group Policy. \nFamiliarity with Microsoft Intune, MobileIron, or similar endpoint management platforms. \nExperience with ITSM platforms such as ServiceNow. \nUnderstanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and enterprise networking fundamentals. \nExperience supporting iOS and Android mobile devices. \nExcellent written and verbal communication skills, customer service orientation, and analytical problem-solving ability. \nAbility to manage competing priorities, work independently, and communicate technical information to nontechnical audiences. \nProfessional presence and confidence supporting senior stakeholders and executive-level users. \nBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\nJoin us today, your ambITious journey starts here.\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.\nAt Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. \n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\nPosting Notes: Austin || Texas (US-TX) || United States (US) || Engineering || None || US - Austin, TX ||","description_format":"text","description_chars":7071,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","Cloud Consulting & Migration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-12T02:31:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":111500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/insight-engineer-support-services","json_url":"https://alion.io/job/insight-engineer-support-services.json","meta":{"generated_at":"2026-11-14T05:43:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556},"rest":"https://alion.io/mcp/rest/get_company?id=2556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsight-engineer-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsight-engineer-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsight-engineer-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insight-engineer-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsight-engineer-support-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4131155}},{"tool":"search_jobs","arguments":{"company":"insight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4131155},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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