{"id":2936054,"url":"https://alion.io/job/insight-infrastructure-program-manager","title":"Infrastructure Program Manager","company":{"id":2556,"name":"Insight","domain":"insight.com","url":"https://alion.io/company/insight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":21,"ghost_share":0,"stale_share":0.381,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":739},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-22T19:12:06Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T22:51:08Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Requisition Number: 106492\nInfrastructure Program Manager\nLocation: Remote with light travel (may require travel a couple of times per quarter)\nSalary: Depending on experience the salary is up to$155k with a 15% quarterly bonus structure and full benefits\nInsight at a Glance\n14,000+ engaged teammates globally\n$8.2 billion in revenue in 2025\nCertified as a Great Place to work in 9 Countries in 2025\nFortune 500 Company (No. 447) in 2025\nReceived 25+ industry and partner awards in the past year\n$1.4M+ total charitable contributions in 2024 by Insight globally\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.\nAbout the role\nWe are seeking candidates with stronger infrastructure project implementation and consulting organization experience, rather than primarily operations-focused backgrounds such as managed services and service desk environments.\nThe Program Manager role within Insight’s Client Solutions team is the account-level Program Manager for a set of clients. The Program Manager collectively works with the Account Principal and Enterprise Architect ensuring services delivery success in a matrixed model. Project Managers own detailed engagement execution, while the Client Solutions Program Manager owns program outcomes, governance, economics, risk, cross-project alignment, and continuity across the entire client project portfolio. This is a services delivery role with accountability for governance, financial performance, adoption, executive engagement, knowledge reuse, and long-term value realization across a set of our key clients.\nKey responsibilities include:\nStrategic Alignment & Client Executive Engagement\nDefine and run the account program governance framework, including Executive Steering Committees and Business Reviews \nKeep delivery activity aligned to the client’s strategic, financial, and executive priorities \nCoordinate with Project Managers, delivery teams, Enterprise Architect, and Account Principal to make prioritization and trade-off decisions within a shared client-outcome framework \nAssist with tracking major milestones and ensuring that delivered services have produced measurable business value recognized by the client \nProvide program context that improves the quality of follow-on opportunity shaping and scoping \nDelivery Governance & Portfolio Execution\nBuild and maintain a single integrated delivery health across all active engagements \nHold authority over prioritization, resource sequencing, milestone validation, and phase exit criteria across the portfolio \nOrchestrate capacity, dependencies, and resource continuity across matrixed and multi-vendor teams \nSynthesize engagement-level risks into an account-program risk view and lead escalation response when needed \nEnforce governance standards and pause, redirect, or halt delivery when standards are not met \nFinancial Performance & Commercial Integrity\nMaintain a consolidated portfolio view of revenue, cost, utilization, margin, and realized rate across active engagements \nEnsure accurate revenue recognition by surfacing delivery or other risks \nEnforce that no work proceeds without an executed Statement of Work or approved commercial authorization \nRequire formal change control for material scope changes and evaluate aggregate impact on roadmap and economics \nApply contract clarity review and improve forecast discipline over time \nAdoption, Change Management & Workforce Capability\nDefine program-level adoption criteria so completion is measured by client adoption and value realization, not technical deployment alone \nMaintain a change and adoption view across engagements and remove organizational, process, and stakeholder barriers \nCoordinate with business and technical stakeholders when resistance threatens delivery outcomes \nAssess client capability at program start and confirm the client can operate and sustain delivered solutions at major milestones \nManage the balance between building client self-sufficiency and preserving intentional managed services relationships \nOperational Excellence, Knowledge & Account Growth\nEnforce a standard post-delivery debrief process so completed work produces reusable artifacts, diagrams, and runbooks \nMaintain a qualified strategic backlog for each assigned account, linked to client outcomes and delivery observations \nPartner with Sales, Client Solutions, and Delivery leadership to track aligned follow-on opportunities \nContinuously evolve the delivery program management operating model based on account complexity, maturity, and lessons learned \nCross-Functional Orchestration\nCoordinate across the Account Principal, Enterprise Architect, Project Managers, Sales, Practice, PMO, and Finance teams to keep delivery aligned \nEnsure assumptions, constraints, dependencies, and risks are visible before work advances \nCreate alignment across matrixed teams that do not report directly to the Client Solutions team \nMaintain one coordinated client-facing delivery motion despite multiple contributors and workstreams \nFinancial & KPI Management\nOwn and manage a portfolio view of utilization, revenue recognition, forecast accuracy, adoption progress, and delivery health \nWork with the Account Principal to track trends and identify margin leakage early enough to take corrective action \nReport risks, exceptions, and performance trends with clear corrective recommendations \nBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\nWhat were looking for:\nRequired:\n8+ years of experience in project management, or delivery management in technology services or a related professional services field \n5+ years of direct experience in enterprise-scale program leadership, client-facing governance, or multi-workstream project management \nProven accountability for engagement economics, utilization, revenue recognition, risk management, and client outcomes \nAbility to lead executive governance conversations, including difficult discussions involving delivery risk, scope, and engagement health \nPMP or equivalent program management certification required \nAbility to travel up to 10% for client meetings, team events, and related engagements \nAgile certification such as PMI-ACP, CSM, PSM, or equivalent (Perferred) \nDemonstrated experience with SOW construction, contract clarity review, formal change control, and commercial risk assessment \nExperience leading multi-vendor, matrixed delivery teams across complex enterprise environments \nFamiliarity with adoption planning, organizational change considerations, and AI-enabled delivery workflows \nWhat you can expect\n We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:\nFreedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.\nAccess to 11 thriving and diverse Teammate Resource Groups\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\nJoin us today, your ambITious journey starts here.\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.\nAt Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. \n\n#LI-DNP\n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\nPosting Notes: Texas || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || Remote ||","description_format":"text","description_chars":9513,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","Cloud Consulting & Migration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-20T16:07:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.753,"p_room":0.75,"age_days":28,"expected_fill_days":39,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/insight-infrastructure-program-manager","json_url":"https://alion.io/job/insight-infrastructure-program-manager.json","meta":{"generated_at":"2026-10-21T23:33:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556},"rest":"https://alion.io/mcp/rest/get_company?id=2556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsight-infrastructure-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsight-infrastructure-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsight-infrastructure-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insight-infrastructure-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsight-infrastructure-program-manager"}]}