{"id":3098975,"url":"https://alion.io/job/insight-services-operations-specialist-2","title":"Services Operations Specialist","company":{"id":2556,"name":"Insight","domain":"insight.com","url":"https://alion.io/company/insight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":17,"ghost_share":0,"stale_share":0.412,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3421},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-09T09:17:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T23:38:53Z","board_verified":false,"closed_at":"2026-10-30T23:38:53Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Requisition Number: 106698\nLocation: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605\nInsight at a Glance\nReceived 35+ industry and partner awards in the past year\n$9.2 billion in revenue\n#20 on Fortune’s World's Best Workplaces™ list\n14,000+ engaged teammates\nRecognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025\n$1.4M+ total charitable contributions in 2023 by Insight globally\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.\nAs a Service Operations Specialist, you’ll support the day-to-day processing and coordination of technology device orders for assigned client accounts. This role is focused on order management, data accuracy, ticket monitoring, and coordination.\nYou’ll work with internal teams, clients, and vendors to help ensure orders are processed accurately and on time while meeting agreed service levels.\nWhat you'll do at Insight\nProcess and release orders for the shipping, retrieval, exchange, and deployment of technology devices, ensuring requests are completed accurately and within client Service Level Agreements (SLAs).\nMonitor order and ticket queues and coordinate requests using systems such as ServiceNow and SAP.\nSupport order management across various technology products, including servers, desktops, laptops, phones, peripherals, and related equipment.\nInvestigate receiving and order discrepancies, including lost, damaged, or delayed products, and coordinate with distribution teams to resolve issues.\nMonitor back-orders and estimated arrival dates (ETAs), providing timely updates and coordinating next steps with vendors and internal teams.\nPartner with vendors to process Return Merchandise Authorizations (RMAs), warranty claims, and other product-related requests.\nMaintain accurate product, costing, classification, inventory, and order-status information, and coordinate with Finance to resolve billing or vendor discrepancies when needed.\nWork closely with internal teams to resolve parts and ordering concerns and ensure requests move through the appropriate processes.\nDevelop a strong understanding of assigned vendors, products, programs, and initiatives to provide accurate operational support.\nManage the team mailbox and respond to internal and external inquiries regarding orders, processes, procedures, and inbound/outbound shipments.\nCommunicate clearly and professionally with clients, vendors, and internal teams, both verbally and in writing.\nHelp ensure client commitments are consistently met through accurate, timely, and well-coordinated order processing.\nWhatyou'll need to join Insight\nAt least 2-3 years of relevant experience in Customer Service/BPO, client-facing, helpdesk, or a similar environment.\nExperience in back-office processing, order management, and coordination is preferred.\nWorking knowledge in using ServiceNow and/or SAP is an advantage but not required.\nStrong organizational, time-management, and problem-solving skills, with excellent attention to detail.\nExcellent written and verbal English communication skills.\nAbility to coordinate with multiple stakeholders, manage priorities, and work independently or collaboratively in a fast-paced environment.\nBachelor’s degree is preferred, but not required.\nAmenable to work on graveyard shift\nThe position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.\nAbout Insight\nToday, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com\nFounded in 1988 in Tempe, Arizona\n11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe\n$8.3 billion in revenue in 2020\nRanked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award\n2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year\nRanked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work\nToday's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\nInsight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.","description_format":"text","description_chars":5843,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","Cloud Consulting & Migration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-22T17:02:25Z"},{"event":"close","at":"2026-10-30T23:38:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/insight-services-operations-specialist-2","json_url":"https://alion.io/job/insight-services-operations-specialist-2.json","meta":{"generated_at":"2026-11-01T15:07:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556},"rest":"https://alion.io/mcp/rest/get_company?id=2556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsight-services-operations-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsight-services-operations-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsight-services-operations-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insight-services-operations-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsight-services-operations-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3098975}},{"tool":"search_jobs","arguments":{"company":"insight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3098975},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}