{"id":2201482,"url":"https://alion.io/job/insight-services-operations-specialist","title":"Services Operations Specialist","company":{"id":2556,"name":"Insight","domain":"insight.com","url":"https://alion.io/company/insight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanover Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:26:45Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T19:16:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Requisition Number: 106701\nServices Operations Specialist\nLocation:\nThis role is fully onsite in our Hanover Park, IL office. \nSalary: $22/hr\nShift: 12:30 pm - 9 pm\nInsight at a Glance\n14,000+ engaged teammates globally\n$8.2 billion in revenue in 2025\nCertified as a Great Place to work in 9 Countries in 2025\nFortune 500 Company (No. 447) in 2025\nReceived 25+ industry and partner awards in the past year\n$1.4M+ total charitable contributions in 2024 by Insight globally\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.\nAbout the role\nOperations Specialists are situated in different sections within the Sustainability department, which operates as an integration and warehouse facility. Expect moderate noise levels akin to a typical business office environment with computers, phones, and printers, as well as light foot traffic. Teammates should be comfortable working in a confined space and capable of sitting at a computer terminal for extended periods. As a SOC, you will get to:\nEnter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA). \nInvestigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products.\nBecome an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories. \nClear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion. \nWork with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products. \nManage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims. \nWork with internal personnel on problems relating to parts ordering information. \nResponsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary. \nManage team mailbox, ensuring emails are addressed throughout the day. \nAnswer questions internal & external re: processes, procedures, inbound/outbound shipments. \nProblem-solving and critical thinking abilities, and Excellent organizational skills \nAbility to adapt in a fast-paced environment with a focus on attention to detail. \nAbility to work in a team and ability to work independently, strong time management skills and ability to self-prioritize work responsibilities\nBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\nWhat you can expect\n We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\nJoin us today, your ambITious journey starts here.\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.\nAt Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. \nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\nPosting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||","description_format":"text","description_chars":5526,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Virtual Events","Systems Integrators","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T21:23:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":43,"reasons":["conf:4","stale_co","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/insight-services-operations-specialist","json_url":"https://alion.io/job/insight-services-operations-specialist.json","meta":{"generated_at":"2026-10-12T21:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556},"rest":"https://alion.io/mcp/rest/get_company?id=2556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsight-services-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsight-services-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsight-services-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insight-services-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsight-services-operations-specialist"}]}