{"id":2213192,"url":"https://alion.io/job/insight-services-supervisor","title":"Services Supervisor","company":{"id":2556,"name":"Insight","domain":"insight.com","url":"https://alion.io/company/insight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4533},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-18T08:13:32Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T14:28:45Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Requisition Number: 106462\nSupervisor Services\nLocation:\nThis is a hybrid opportunity where you will work 1 day in the office, 4 days a week from home.\nInsight at a Glance\n14,000+ engaged teammates globally\n$8.2 billion in revenue in 2025\nCertified as a Great Place to work in 9 Countries in 2025\nFortune 500 Company (No. 447) in 2025\nReceived 25+ industry and partner awards in the past year\n$1.4M+ total charitable contributions in 2024 by Insight globally\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.\nBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\nWhat we’re looking for\nThe Technical Team Lead is a hands-on technical role as well as an entry-level leadership role. This position will be responsible for overseeing a globally located (Manila) team of L1-L2 technicians that work on a variety of IT incidents for a portfolio of Managed Service Clients. This multifaceted role serves as a bridge between technical teams, and non-technical teams, internal and external stakeholders, ensuring seamless collaboration, effective communication, and the timely delivery of high-quality solutions. This leader will be responsible for the day-to-day delivery of all incidents, problems, changes, and requests that are being managed on behalf of our external clients. Specifically, this role will help facilitate and manage a portion of the Infrastructure Managed Services for our Canada portfolio.\nFunctions include resource management, light project management, service operations management and/or scope management of the service or client engagement, quality and performance metrics for the specific engagement and/or team, including risk, communication plans, ITSM functions, and overall client satisfaction. Responsibilities include:\nTechnical Operations:\nPossess a wide understanding of infrastructure technology - Network, Security, Servers, Virtualization, and public cloud \nResearch, analyze, record, communicate, and resolve all client escalations and concerns or escalated internally until resolution \nFacilitate the resolution of technical issues and escalating concerns to appropriate stakeholders \nOperate as a first point of contact for all client technology matters \nBe familiar with the Insight’s portfolio of products and its supported technologies \nEffectively communicate technical issues in a clear and concise manner both to the client as well as within the technician teams, and escalation up through the engineering teams \nAct as liaison between Insight, Client, and Insight MS during all fault conditions, projects, and discussions \nEffectively leverage the platform for service delivery (ITSM & Monitoring) \nQueue monitoring to ensure all cases are moving through in a timely and successful manor \nMonitor and action plan SLA attainment \nDrive and/or participate in Root Cause Analysis activity \nProject Management:\nAssist in planning and coordinating multiple IT requests with multiple clients \nServe as liaison between clients and internal personnel when needed \nAttends all Professional Services (PS), Managed Services (MS), and OEM meetings related to initial setup/installation and service transition for any new clients or new services to existing clients \nLeadership:\nResearch, analyze, record, communicate, and resolve or escalate all client issues and concerns \nManage the day-to-day operations of the technician team including providing leadership, work direction, and HR responsibilities to a globally located staff \nDemonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations \nProvide technical leadership \nEnsure an affirmative focus and representation of corporate initiatives to all teammates. \nEnsure client adoption of subscribed services \nAccountable for the overall success of their clients assigned to them \nLeverage ITSM platform to deliver services \nLeverage monitoring platforms to deliver services \nServe as the initial contact with clients regarding all Managed Services interaction \nPossess a Continuous Service Improvement mindset and recommend process improvements within client environments, as well as within Insight \nDevelop measurable goals to track and trend results on client desired objectives \nMonitor internal operations to assure established processes, policies, and procedures are followed, timelines are met, and actions are taken to promote client success \nExecute a strategic plan to optimize Insight offerings within a client’s environment by seeking expansion opportunities \nCoach and mentor both direct reports as well as offer assistance to other Insight teammates \nWhat you’ll need:\nBachelor’s degree from a four-year college or university; or equivalent combination of education and experience \n3+ years’ experience managing technology including new technology deployment, experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure \nMust be a polished and disciplined communicator, both written and oral and be comfortable working with external clients and vendors \nManaged Service experience required \nStrong technical background specifically around direct support of a particular technical discipline including compute/server and network infrastructure \nTechnical Certifications desirable \nSome management or leadership experience preferred \nITIL Certification highly desirable \nMust have the ability to understand and navigate through ITSM platforms \nMust have the ability to understand and navigate through Infrastructure Monitoring platforms \nMust have excellent customer relationship management skills \nMust be able to conduct working sessions and run update meetings with both technical and non-technical attendees, including external clients \nMust have proven track record of exhibiting leadership qualities and skills that motivate team members to drive a successful performance \nMust have the ability to lead and manage a technical team delivering complex solutions \nMust possess strong analytical skills \nMust be comfortable in serving as the subject matter expert in their assigned practice area \nWhat you can expect\n We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:\nFreedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.\nHMO on Day 1 with 2 free dependent.\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\nJoin us today, your ambITious journey starts here.\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.\nAt Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\nThe position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.\nAbout Insight\nToday, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com\nFounded in 1988 in Tempe, Arizona\n11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe\n$8.3 billion in revenue in 2020\nRanked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award\n2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year\nRanked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work\nToday's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\nInsight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.","description_format":"text","description_chars":10400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Virtual Events","Systems Integrators","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-10T04:52:57Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":0.9,"age_days":23,"expected_fill_days":43,"reasons":["conf:4","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/insight-services-supervisor","json_url":"https://alion.io/job/insight-services-supervisor.json","meta":{"generated_at":"2026-10-12T17:33:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2556},"rest":"https://alion.io/mcp/rest/get_company?id=2556"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsight-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsight-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsight-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insight-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsight-services-supervisor"}]}