{"id":2777874,"url":"https://alion.io/job/insightsoftware-associate-command-center-specialist","title":"Associate Command Center Specialist","company":{"id":786,"name":"insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Bash","optional":true},{"name":"Datadog","optional":true},{"name":"Grafana","optional":true},{"name":"Kubernetes","optional":true},{"name":"PagerDuty","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T14:11:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\ninsightsoftware\nJOB DESCRIPTION\nCommand Centre Associate\nDepartment: IT - Command Centre (DevOps)\nLocation: Hyderabad, India (On-site 6-12 months; Hybrid thereafter)\nReports To: Principal Command Centre Specialist / Senior Manager\nEmployment: Full-time, Permanent\nShift Pattern: 24×7 rotational shifts (nights, weekends, holidays)\nAbout insightsoftware\ninsightsoftware is a global provider of connected solutions for the Office of the CFO. We empower business leaders with accessible insights and connected solutions to drive actionable business strategy. With operations spanning 40+ countries, we help finance and IT teams work smarter, faster, and with greater confidence.\nRole Overview\nThe Command Centre Associate is a hands-on entry-level operations role supporting the new Hyderabad Command Centre. Reporting to a Specialist or Senior Manager, you will assist with 24×7 monitoring, incident triage, and operational support for our multi-cloud infrastructure (AWS, Azure, on-premises).\nThis is a supervised, guided-learning role designed to build your foundation in cloud operations, incident management, and IT service delivery. You will work alongside Specialists, executing runbooks, documenting actions, and escalating issues per established procedures. The first 6-12 months are on-site for training and team integration; after that, you transition to hybrid work.\nKey Competencies for Success (Fresher-Focused)\nLearning Aptitude & Problem-Solving\nAbility to learn new tools, systems, and processes quickly-comfortable admitting knowledge gaps and asking clarifying questions.\nLogical thinking and curiosity; desire to understand \"why\" systems behave the way they do, not just follow steps.\nAbility to break down ambiguous problems into smaller, manageable steps.\nComfort with ambiguity and change; ability to adapt when procedures evolve or new scenarios emerge.\nBehavioral & Team Skills\nTeam player mentality-willing to support colleagues during high-pressure incidents and contribute to collective success.\nCollaborative and open to feedback; able to receive coaching from Specialists without defensiveness.\nProactive attitude-identify issues before being told, flag ambiguities, suggest improvements based on observations.\nReliability and accountability-follow through on commitments, own your errors, and take corrective action.\nResilience under pressure; calm demeanor during incident response and ability to stay focused during high-stress situations.\nCommunication & Documentation\nClear written communication-shift logs, incident notes, and handoffs must be precise, concise, and actionable for the next shift.\nAbility to explain technical issues in plain language to stakeholders with varying technical backgrounds.\nActive listening-understand escalation context and ask clarifying questions before escalating to Specialists.\nComfort with asynchronous communication and remote collaboration tools (Slack, Confluence, Teams).\nWork Ethic & Growth Mindset\nGenuine interest in IT operations and cloud infrastructure; willingness to invest time in structured learning.\nSelf-motivated-can work independently during quieter shift periods, using time to study runbooks, documentation, or suggested learning resources.\nDetail-oriented-meticulously follow runbooks, document every step taken, and flag deviations or unexpected findings.\nRole requires to work 24×7 shifts including nights, weekends, and holidays.\nLong-term commitment-seeking a role for sustained career growth, not short-term exposure.\nKey Responsibilities\nIncident Monitoring & Triage (Guided)\nMonitor alerts and incoming incidents under supervision; classify and document in Jira Service Management with guidance from Specialists.\nExecute standard troubleshooting steps and runbooks for routine issues (e.g., log file analysis, service restarts, basic connectivity checks).\nEscalate unresolved, unusual, or high-severity incidents with clear context to Specialists.\n24×7 Shift Operations\nParticipate in 24×7 rotational shifts; maintain detailed shift logs and handoff notes for continuity.\nFollow shift procedures, escalation matrices, and communication protocols.\nAlert Specialists to threshold breaches, anomalies, or potential security events.\nDocumentation & Knowledge Building\nDocument all incident actions, resolutions, and learnings for audit trails and knowledge base updates.\nContribute observations on recurring issues and alert patterns to help refine runbooks.\nCreate or update Confluence articles for common troubleshooting procedures with Specialist review.\nLearning & Skill Development\nShadow Specialists and senior peers to understand multi-cloud architecture, ITIL incident processes, and command centre workflows.\nWork through structured onboarding-cloud fundamentals, tooling, runbooks, and escalation procedures.\nRequired Qualifications\n1-2 years in IT operations, helpdesk, NOC, or field support (or fresh graduate with technical foundation).\nBasic familiarity with cloud concepts (IaaS, PaaS, SaaS); no hands-on AWS/Azure required but willingness to learn is essential.\nComfortable with networking fundamentals (TCP/IP, DNS, basic routing) and willingness to deepen knowledge.\nStrong attention to detail-ability to follow runbooks precisely and document actions accurately.\nClear written and verbal communication for shift logs, handoffs, and escalations.\nAbility to work 24×7 rotational shifts including nights, weekends, and Indian holidays.\nBasic Windows/Linux command-line familiarity (e.g., navigating directories, viewing files, basic troubleshooting).\nPreferred Qualifications\nAwareness of ITIL Incident and Problem Management concepts.\nExposure to at least one monitoring/alerting tool (Datadog, Grafana, CloudWatch, Azure Monitor, PagerDuty).\nFamiliarity with Jira or similar ticketing systems.\nBasic scripting knowledge (Bash, Python, or PowerShell) for log parsing or simple automation tasks.\nPrior IT or infrastructure support experience (even in a smaller organisation).\nWhat We Offer\nStructured onboarding and mentorship from experienced Specialists-accelerated learning path in cloud operations and ITIL incident management.\nHands-on exposure to a modern multi-cloud tech stack (AWS, Azure, Kubernetes, SaaS, enterprise platforms).\nClear progression: proven performers can grow into Specialist roles within 18-24 months.\nCollaborative, results-oriented culture underpinned by core values of Winning Attitude, One Team, and Disciplined Execution.\nCompetitive compensation, shift allowance, benefits, and professional development support (certifications, training).\nExposure to global IT operations in a PE-backed, high-growth software company.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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