{"id":3702864,"url":"https://alion.io/job/insightsoftware-client-service-manager","title":"Client Service Manager","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":25,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":59000,"max":74000,"currency":"USD","period":"year","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:10:54Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T01:16:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\nJob Description\nThe Client Service Manager is a key member of our customer facing team and plays a vital role in the delivery of our services. The Client Service Manager is responsible for the day-to-day interaction with the client, ensuring the timely and accurate execution on all aspects of equity plan administration and financial reporting deliverables. Candidates for this position should have a strong attention to detail as well as creative problem-solving skills. This individual should have demonstrated ability to successfully manage multiple client relationships and projects, while driving high levels of client satisfaction.\nWhat You'll Do:\nEnsure outstanding service delivery to an assigned book of clients\nInteract directly with the clients, developing client-specific procedures, responding to inquiries, planning for future stock plan events, maintaining and ensuring data integrity and overseeing the administration of all functions of the equity plan administration (processing, stock issuance, settlement processing, taxation, reporting, etc.)\nManage and interface with applicable third-party vendors (brokers, transfer agents, etc.)\nServe as an escalation point for team members for support and problem resolution\nInterface with cross-functional Certent team members, as needed, in delivering timely and accurate client administration services (sales, support, engineering, etc.)\nQualifications\nB.S. or B.A. in a Business Administration, Economics, Accounting, or Finance or related studies\n5+ years of customer service-related experience dealing with corporate clients\nProven working knowledge of stock options, employee stock purchase plans, restricted and performance awards, ASC 718 and/or corporate accounting administration.\nCEP Certification preferred (Certified Equity Professional) or willingness to pursue\nHigh level of proficiency in Microsoft products (Excel, Word, PowerPoint, Outlook)\nExcellent written and verbal communication skills\nAbility to work well in a collaborative environment\nStrong analytical and independent problem-solving skills\nStrong organizational skills to manage multiple clients’ tasks and issues in a fast-paced work environment\nExceptionally resourceful, detail-oriented with ability to deliver complete and accurate results\nExperience working with different types of Equity Plans in both private and public companies is preferred\nAbility to identify and implement process improvements\nKnowledge of equity compensation taxation and accounting rules and applicable compliance regulations preferred\nThe salary range in United States of America for this position is 59,000.00 to 74,000.00 USD Annual.For sales roles, this range includes the commission target. For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.\nYour specific offer within this range will be determined by your skills, experience, and qualifications.\nWe are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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