{"id":3612347,"url":"https://alion.io/job/insightsoftware-customer-service-associate","title":"Customer Service Associate","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":25,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T14:27:17Z","employer_posted_date":null,"last_verified_at":"2026-11-02T14:27:17Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Company Description\nFounded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.\nRead more about who we are and what we do here:www.playtechpeople.com\nHere at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.\nJob Description\nReady to level up your career?\nPlaytech Managed Services’ Customer Service is on the lookout for an open-mindedCustomer Service Associate fluentinBritish English, with top-notch communication skills.\nJob Description\nYour influential mission. You will...\nProvide exceptional customer support and care to our clients.\nAddress queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).\nEmploy a professional and friendly approach in assisting with queries.\nBe empowered to resolve any customer issue.\nAdhere to our company's procedures and uphold our high standards.\nAchieve predetermined personal and team targets.\nKeep your job knowledge current.\nQualifications\nComponents for success. You...\nAre fluent in English, with a preference for British English speakers.\nHave experience in online customer support.\nPossess strong computer literacy.\nExcel in communication and multitasking skills.\nDescribe yourself as a team player who is open to sharing knowledge and supporting colleagues.\nAre motivated to achieve preset goals and targets.\nHave the flexibility to work shifts to accommodate both your personal and professional commitments.\nYou'll get extra points for...\nHaving experience in customer support or client-facing roles.\nAdditional Information\nThrive in a culture that values...\nContribution and achievements by offering performance bonuses and ample opportunities for internal growth.\nEmployees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.\nWork-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.\nContinuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.\nCelebrating life events with additional bonuses such as newlywed, and baby bonuses.\nPLAYTECH MANAGED SERVICES\nEstablished in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.\nPlaytech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. 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