{"id":2533120,"url":"https://alion.io/job/insightsoftware-director-web-operations","title":"Director, Web Operations","company":{"id":786,"name":"insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":166000,"max_usd":297000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":551},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Vercel","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T17:48:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\nOverview\nThe Director, Web Development is responsible for leading the strategy, operations, governance, and continuous evolution of insightsoftware’s global web ecosystem. This role oversees the people, processes, platforms, and external partners responsible for delivering scalable, high-performing digital experiences that support pipeline generation, brand awareness, customer engagement, and business growth.\nReporting to the VP, Digital Marketing, this individual leads the Web Experience function, encompassing web development, UX/UI design, CMS management, web publishing operations, and technical website support. The Director is accountable for translating broader Digital Marketing and business priorities into actionable web roadmaps, scalable solutions, and consistent execution across insightsoftware’s multi-brand ecosystem.\nThis role partners closely with Discoverability Optimization (SEO/AEO), MarTech & Analytics, Brand, Product Marketing, Demand Generation, IT, and external agencies to ensure websites deliver strong user experiences, technical performance, discoverability, and conversion opportunities.\nThe Director also owns the Web Experience operating model, including intake, prioritization, resource planning, governance, and delivery processes, ensuring the team can effectively support multiple brands and business units while advancing strategic initiatives.\nThis is a strategic leadership and operational management role focused on directing teams, establishing scalable processes, and overseeing execution rather than hands-on development work.\nWhat You'll Do\nWeb Experience Strategy & Leadership\nLead the strategy, operations, and continuous evolution of insightsoftware’s multi-brand web ecosystem, overseeing UX/UI design, web development, CMS operations, publishing workflows, and website infrastructure.\nDirect web platform strategy and technical roadmaps, including modern architecture (Storyblok, Astro, Vercel), infrastructure enhancements, integrations, and long-term scalability.\nEstablish governance, standards, and scalable processes that ensure consistent, accessible, secure, high-performing digital experiences while improving operational efficiency through automation and reusable capabilities.\nGuide teams in delivering user-centered experiences that balance brand consistency with the needs of individual products, audiences, and business units.\nPartner with Discoverability Optimization, MarTech & Analytics, Demand Generation, and CRO stakeholders to incorporate SEO/AEO, analytics, experimentation, personalization, and conversion optimization requirements into web priorities and execution.\nOversee website performance and continuous improvement, ensuring accountability for usability, accessibility, reliability, technical performance, and operational effectiveness.\nDirect Web Experience planning and execution for major transformation initiatives, including website migrations, platform consolidations, rebrands, and acquisition integrations, ensuring effective cross-functional coordination, quality assurance, and post-launch stabilization.\nSkills & Qualifications\nProven experience leading enterprise web operations, web development, or digital experience teams within a complex organization.\nStrong understanding of modern website ecosystems, CMS platforms, web infrastructure, UX/UI design, technical SEO, CRO, and digital experience best practices.\nExperience overseeing modern CMS and headless CMS environments such as Storyblok, Contentful, WordPress, or similar platforms.\nFamiliarity with modern web frameworks and architectures such as Astro, React, and related technologies, as well as cloud hosting and deployment platforms such as Vercel.\nStrong operational leadership skills with demonstrated success managing multiple concurrent initiatives, stakeholders, and priorities.\nExperience establishing scalable operating models, intake processes, governance frameworks, resource planning, and delivery workflows.\nExperience leading multidisciplinary teams spanning web development, UX/UI design, CMS operations, and web production.\nStrong understanding of UX/UI principles, design systems, accessibility standards, responsive design, and website usability.\nExperience managing external development agencies, vendors, contractors, and distributed technical resources.\nWorking knowledge of technical SEO, AEO, website performance optimization, experimentation, and personalization.\nAbility to translate business priorities into actionable technical roadmaps, operational plans, and digital experience improvements.\nStrong analytical and problem-solving skills with the ability to use data to guide prioritization and operational decisions.\nExcellent communication, stakeholder management, and cross-functional collaboration skills.\nAbility to balance strategic planning with operational execution in a fast-paced, evolving environment.\nExperience operating within B2B SaaS, enterprise software, or high-growth technology organizations strongly preferred.\nFamiliarity with enterprise marketing technology ecosystems, including Salesforce, Pardot, Google Analytics 4, Google Tag Manager, and attribution/reporting platforms preferred.\nExperience using automation and AI-enabled workflows to improve website operations, publishing efficiency, and scalability preferred.\nMinimum Experience\n7+ years of experience in website operations, web development, digital platforms, or digital experience functions.\n5+ years of people leadership and team management experience.\nDemonstrated experience leading enterprise-level or multi-brand website ecosystems.\nExperience overseeing multidisciplinary teams, including web development, UX/UI design, and CMS operations.\nExperience supporting large-scale website migrations, platform consolidations, or digital transformation initiatives.\nExperience building and managing scalable operational processes, governance models, and cross-functional delivery frameworks.\nExperience collaborating with SEO/AEO, CRO, analytics, and paid digital marketing teams.\nExperience managing agency, vendor, and external technical partner relationships.\nBachelor’s degree in Digital Marketing, Information Systems, Web Technologies, Business, or a related field preferred.\nThe salary range in United States of America for this position is 160,000.00 to 201,000.00 USD Annual.For sales roles, this range includes the commission target. For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.\nYour specific offer within this range will be determined by your skills, experience, and qualifications.\nWe are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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