{"id":2448590,"url":"https://alion.io/job/insightsoftware-manager-customer-success","title":"Manager, Customer Success","company":{"id":786,"name":"insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":86},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:08:25Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T17:48:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\nThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India. You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills.\nWork timings and location:\nEastern shift timings, (5:00 PM to 2:30 AM IST)\nLocation - Hyderabad -Hybrid\nResponsibilities:\nWork closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management\nCoach & Mentor teams in performing their duties effectively.\nLead and Manage Customer Success teams and provide them guidance & mentorship.\nDevelop & implement strategic plans for Customer Success in alignment with overall business objective.\nIdentify of Process improvements and bringing efficiency\nAct as strong advocate for customers and ensure that their needs & concerns are addressed effectively.\nMonitor team performance and take corrective actions.\nImplement career development and growth opportunities for team members.\nHire Talent according to needs & groom them to succeed.\nGoals:\nRetained Revenue\n95% Case Resolution should be resolved with-in 30days\nImprove on First Contact Resolution time\nAdherence & Measure internal SLA and Quality Audit\nKeep attrition below 15%\nAccurate forecast for each quarter that is within 5% of the GRR.\nWork toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR\nRequirements:\nBachelor’s Degree, preferably in business or related field\nHas 10-13 Years of overall experience in the industry with 7+ years relevant experience in Customer Success, Account Management and Renewals\nHas working experience of Managing Customer Success Teams of size ~10 directly\nWorking experience in managerial roles 5+ years\nExcellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills\nHigh level of attention to detail, working knowledge with reporting and analytics solution\nStrong knowledge/experience of CSM activities\nHigh level of agility and ability to manage change.\nDemonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.\nExperience improving customer experience and driving increased customer retention and growth.\nProven track record of managing and leading Customer Success teams and Working experience in dealing with global clients.\nExperience in Building Teams, Coaching and developing talent Customer Success subject matter.\nHas Strong Leadership and Team Management skills\nQualifications\nBachelor’s Degree, preferably in business or a related field.\n10-13 years of overall industry experience, including 7+ years in Customer Success & Account Management.\nProven experience managing Customer Success teams of approximately 10 members directly.\n5+ years of experience in managerial roles.\nExperience working in large-scale organizations with diverse teams and processes.\nExcellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.\nAdditional information\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\n** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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