{"id":4337226,"url":"https://alion.io/job/insightsoftware-reservation-manager","title":"Reservation Manager","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":23,"ghost_share":0,"stale_share":0.87,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hurghada, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-15T14:43:36Z","employer_posted_date":null,"last_verified_at":"2026-11-15T14:43:36Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Company Description\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.\nDo what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.\nJob Description\nWe are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.\nManage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service\nDevelop and implement strategies to optimize occupancy rates and maximize revenue\nLead, train, and motivate the reservations team to meet and exceed performance targets\nMonitor and analyze reservation trends, providing regular reports and insights to senior management\nCollaborate with sales, marketing, and front office teams to ensure cohesive guest experiences\nHandle complex reservations, including group bookings and VIP guests\nResolve customer complaints and issues promptly and professionally\nEnsure accurate and up-to-date information in the reservation system\nStay informed about local events, promotions, and competitors to adjust strategies accordingly\nImplement and maintain standard operating procedures for the reservations department\nQualifications\nProven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel\nStrong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles\nExcellent leadership and team management skills\nExceptional customer service and communication abilities\nDemonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently\nFlexibility to work various shifts, including weekends and holidays, as needed\nAdditional Information\nGood communication and customer contact skills\nService oriented with an eye for details\nAbility to work effectively and contribute in a team\nSelf-motivated and energetic\nWell-presented and professionally groomed at all 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