{"id":3772076,"url":"https://alion.io/job/insightsoftware-senior-tech-support-engineer","title":"Senior Tech Support Engineer","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":25,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T21:53:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T01:16:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\n Job Description:\nThe Senior Support Engineer provides advanced technical and application support to end users for Longview Software. As the Senior Support Engineer, you will be responsible for responding to incoming inquiries and determining the appropriate action to resolve each issue across multiple lines of business. Provide assistance to customers (internal and external) regarding our products and services. Responsible for maintaining high customer satisfaction and world class service standards while representing the Customer Support Department.\nResponsibilities\nProvide technical solutions and guidance throughout the support cycle for both the external and internal teams and customers\nAnalyze and explain data and process flow within a CPM and Tax Provision software\nTroubleshoot and resolve data and basic technical related issues\nDevise client workarounds/temporary solutions as necessary\nProvide information to customers regarding product operation, maintenance and repair by answering questions and requests\nLead conference calls with customers to better understand issues and business cases at hand\nUse of AI tools for steamlining workflows and assisting customers.\nTransfer Longview knowledge to the customer as required\nProvide structured information, as well as logs from troubleshooting to engineering teams\nAssist in the identification and definition of new product opportunities and enhancements\nRotational on call for afterhours critical issues\nOther tasks as assigned\nHere’s what you’ll love:\nYour ability to champion new initiatives, and implement change\nBeing a member of a dynamic, global and high energy team that is committed to building strong relationship with clients and customers and driving Longview success\nOpportunities to think outside of the box, make a mark, and be recognized for your contributions\nUse of AI tools to manage your customers more efficiently\nRequirements for the role:\nExperience and demonstrated ability in a customer service role\nExperience in corporate accounting and/or tax related areas for large corporate entities\nExcellent verbal and written communication skills, ability to proofread and edit documents\nConsistently follow department policies and procedures when working independently and with cross-functional teams\nStrong attention to detail with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standards\nStrong problem analysis, problem solving, and decision-making ability under pressure\nExcellent research ability to offer solutions while adhering to policy guidelines\nDisplay strong ability to manage projects and assume quality control\nExperience of using AI tools\nAbility to handle multiple tasks simultaneously\nAble to work well under pressure and time constraints\nNice to Haves for the role:\nAny Longview product experience\nHosting infrastructure fundamentals\nThe salary range in United Kingdom for this position is 52,000.00 to 65,000.00 GBP Annual.\nFor sales roles, this range includes the commission target. For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.\nYour specific offer within this range will be determined by your skills, experience, and qualifications.\nWe are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 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