{"id":1102689,"url":"https://alion.io/job/insightsoftware-technical-support-engineer","title":"Technical Support Engineer","company":{"id":786,"name":"Insightsoftware","domain":"insightsoftware.com","url":"https://alion.io/company/insightsoftware","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":146000,"period":"year","method":"role_country_seniority_unknown","sample_n":757},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-23T05:30:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\ninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.\nJob Description:\ninsightsoftware’sEquity Management platforms have redefined the way companies manage and report on equity compensation and revolutionized the way financial disclosures are done. Our software provides controlled access toreal timedata for use by Brokers, Transfer Agents, Corporate Employees, Auditors, Corporate Tax, Accounting, Treasury, Finance, Payroll, Legal and HR representatives.\nTheTechnical SupportEngineer iscritical to thelong-termsatisfaction and retention ofourcorporateand broker clients. In this role youwillbea point ofcontact interacting withinsightsoftwareEngineering and Product teams, responsible for reporting product defects on behalf of thesupport and services teamsandour corporateclients. You will work collaboratively acrossthose teams to prioritize features for inclusion in each product updateand act as a subject matter expert for our engineers.You will also work with ourcorporate clientson questions and issues relating to data interfaces, file feeds, automated processes, and reporting needs.\nPrimary Responsibilities\nProvide data analysis, report writing, file management, databaseauditingand technical support\n\nMonitor daily file feeds for timeliness and accuracy andassistclient in troubleshooting any issues\n\nLearn thevarious waysour software meets the accounting, legal, tax and other regulatory requirements of our customers andassistthem in the use of and proper set up of those features\n\nTest, Document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product management\n\nWork closely with productand servicesteams on prioritizing items for each sprint release\n\nAssistin responding to direct customer inquiries during peakvolume\n\nPrioritizeandmanagecustomercases viaSalesforcecase tracking system\n\nDocument knowledgebase solutions for internal and possible external use\n\nRequiredSkills and Experience\nFluent English speaker\n\nAbility to work US based hours, specifically Pacific Standard Time\n\nProficiencyandexperience with SQL, FTP, data management, file interfaces\n\nFamiliarity with relational databases, including data analysis, report writing, auditing, and updating data via SQL scripting\n\nAdvanced Excel skills, including formulas and functions fordata analysisis strongly desired\n\nExposure to, or experience with, agile methodologies and environments preferred but notrequired\n\nSalesforce and Jira application knowledge a plus\n\nStrong work ethic and time managementexpertise\n\nDemonstratedsuccess working in highly collaborative, team-centric environments\n\nWell-developed problem-solving skills\n\nExcellent written, phone, and conversation management skillsneeded to interact with external clients and internal stakeholders\n\nBachelor’s degree or equivalent experience in Mathematics, Engineering, Computer Science, Accounting, or Management Information Systems preferred but notrequired\n\nPreference will be given to candidates with the following specific skills/experience:\nUnderstanding of or experience withUS basedexecutive compensation, stock plan, and ESPP industries, including but not limited to software support, administrative support, consulting, or professional services\n\nKnowledge of finance and accounting principles, specifically ASC 718 (Accounting for Stock Based Compensation) as published by the Financial Accounting Standards Board (FASB)\n\nCertified Equity Professional designation\n\nThe salary range in United States of America for this position is 65,000.00 to 81,000.00 USD Annual.For sales roles, this range includes the commission target. For non-sales roles, this is a base salary only range; additional bonus eligibility may apply.\nYour specific offer within this range will be determined by your skills, experience, and qualifications.\nWe are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\nLearn more about our high-energy, high-performance global team: Work With Us\ninsightsoftware About Us: Hear From Our Team\nBackground checks are required for employment with insightsoftware, where permitted by country, state/province.\nAt insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.","description_format":"text","description_chars":5306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Software","Business Intelligence","Enterprise Resource Planning (ERP)"],"lifecycle":[{"event":"open","at":"2026-09-22T01:19:08Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/insightsoftware-technical-support-engineer","json_url":"https://alion.io/job/insightsoftware-technical-support-engineer.json","meta":{"generated_at":"2026-09-23T22:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}