{"id":1544030,"url":"https://alion.io/job/inspected-customer-support-specialist-i-inspected","title":"Customer Support Specialist I - Inspected","company":{"id":2022378,"name":"Inspected","domain":"inspected.com","url":"https://alion.io/company/inspected","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plantation, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:49:39Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-03T19:30:42Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"ABOUT INSPECTED\nInspected is a fast-growing, tech-enabled platform revolutionizing remote inspections and permitting for the construction industry. We serve homebuilders, HVAC, solar, roofing, pool, and commercial and residential contractors across Florida, Texas, and Tennessee - with new markets coming soon.\nWe are one of South Florida’s fastest-growing companies with 100% growth for three consecutive years. Our proprietary platform, Permit Hub, is transforming a process that once took months into one that takes days. This is a high-energy, high-growth environment where every team member makes a real and visible impact on our customers and our mission.\nPOSITION SUMMARY\nThe Account Specialist I is an entry-level role on Inspected’s Customer Operations team. This position is designed for individuals who are eager to learn the inspection industry, build strong client service habits, and grow into a long-term career at Inspected. Under the guidance of the Team Lead, the Account Specialist I manages a defined set of contractor and inspector accounts, handles day-to-day scheduling and communication, and develops the foundational knowledge needed to advance to Account Specialist II.\nSuccess in this role is built on attention to detail, responsiveness, and a genuine willingness to learn - not prior industry experience. We will teach you the platform, the processes, and the clients. You bring the work ethic and the drive.\nESSENTIAL FUNCTIONS\nCore duties and responsibilities include the following. Other duties may be assigned.\nClient & Inspector Support\nManage a defined set of contractor and inspector accounts under team lead guidance, handling day-to-day communication and scheduling with close oversight.\nMonitor assigned inspection schedules and flag conflicts, gaps, or missing information to the team lead promptly.\nCoordinate between contractors and inspectors to confirm required documentation and materials are in place before inspections.\nAlways review account notes and history before reaching out to clients or taking any action on an account.\nRespond to client inquiries in a timely and professional manner, escalating issues that require senior knowledge to the team lead.\n Operational & Process LearningFollow established team workflows and documented processes with consistency; ask questions early rather than guessing.\nMaintain accurate CRM records (HubSpot), logging all client interactions and account activity in real time.\nComplete all assigned tasks within daily timeframes, communicating proactively if workload challenges arise.\nParticipate actively in all team training sessions and onboarding activities; demonstrate progress in platform knowledge over time.\nSeek feedback from the team lead regularly and apply it; this role is a learning role and growth is expected.\nCommunication & CoordinationCommunicate clearly and professionally with contractors and inspectors regarding scheduling, missing requirements, and status updates.\nCoordinate with the team lead to prioritize daily workload and ensure assigned accounts are serviced on time.\nThis role does not manage sales activities, lead distribution, or new business development.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nRequired\nHigh school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred but not required\n0-1 year of experience in customer service, scheduling, or a client-facing role; internship or part-time experience counts\nStrong attention to detail and a habit of checking information before acting\nClear, professional verbal and written communication skills\nAbility to manage time effectively and ask for help when needed\nComfortable learning new software and systems quickly; prior CRM experience not required\nReliable, punctual, and committed to showing up consistently for clients and teammates\nPreferredFamiliarity with HubSpot or similar CRM platforms\nExperience in construction, permitting, inspection, or a related field\nBilingual in English and Spanish - a strong advantage in our South Florida market\nCAREER GROWTH & DEVELOPMENT\nThis role is the starting point of a defined career path at Inspected. High performers who demonstrate mastery of processes, strong client relationships, and consistent independent delivery will advance to Account Specialist II. From there, the path continues to Account Specialist III / Team Lead and, for those who are ready, into the Customer Success Manager track.\nSUPERVISORY RESPONSIBILITIES\nThis position does not have any direct reports.\nWHAT WE OFFER\nCompetitive compensation commensurate with experience\nUnlimited PTO policy\nHealth benefits and 401(k)\nA front-row seat to one of South Florida’s fastest-growing tech companies\nA collaborative, high-energy team culture that values initiative and impact\nThe opportunity to grow with a company that is genuinely changing an industry","description_format":"text","description_chars":5205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Tennessee","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-30T21:49:39Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.55,"age_days":33,"expected_fill_days":24,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/inspected-customer-support-specialist-i-inspected","json_url":"https://alion.io/job/inspected-customer-support-specialist-i-inspected.json","meta":{"generated_at":"2026-11-03T19:48:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2022378},"rest":"https://alion.io/mcp/rest/get_company?id=2022378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspected-customer-support-specialist-i-inspected"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspected-customer-support-specialist-i-inspected"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspected-customer-support-specialist-i-inspected"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspected-customer-support-specialist-i-inspected\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspected-customer-support-specialist-i-inspected"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1544030}},{"tool":"search_jobs","arguments":{"company":"inspected.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1544030},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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