{"id":2939882,"url":"https://alion.io/job/inspectiongo-2nd-shift-customer-service-representative","title":"2nd Shift Customer Service Representative","company":{"id":4401010,"name":"InspectionGo","domain":"inspectiongo.com","url":"https://alion.io/company/inspectiongo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tyrone, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":15,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-01T15:58:35Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Customer Service Representative\nDepartment: Haven Assistant\nLocation: Tyrone, PA (On-site) - not remote\nEmployment Type: Full-time (30+ hrs/week)\nAbout InspectionGo\nInspectionGo helps homeowners manage and protect their most valuable investment-their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.\nThe Role:\nThis is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our Haven Assistant team when appropriate.\nMost of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution.\nYou’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.\nSchedule & Availability\nFull-time: 30+ hours/week 2pm-10pm\nFull-time benefits (30+ hrs/week): Health / Dental / Vision + PTO.\nOur operating hours are 8:00 AM-10:00 PM.\nWe are primarily hiring for shifts starting at 2:00pm or later (especially\nweeknights/evenings).\nThe more weeknight availability you have, the better.\nWeekend shifts are rare, but occasional weekend availability is a plus when needed.\nSchedules are set in advance. We can offer some flexibility, but shifts are not fully customizable.\nShifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized.\nWhat You’ll Do:\nMake outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries\nProvide customer support by confirming details, answering questions, and ensuring the next step is clear\nSchedule consultations with the HomeBinder Assistant team when appropriate\nGather feedback on the customer’s inspection experience and share key takeaways with\nthe team to improve quality\nUse our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)\nMeet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)\nEnsure each customer handoff is complete, consistent, and easy for the next team member to continue.\nWhat Success Looks Like:\nCustomers feel taken care of - not pressured\nYou follow through: you do what you say you’ll do, when you say you’ll do it\nNotes and tasks are complete and clear enough that anyone can pick up the thread\nConsultations are scheduled with the right context captured (clean handoffs)\nYour customer feedback helps identify trends and improve the inspection experience over time\nYou consistently meet execution and quality expectations\nWhat We’re Looking For\nStrong communication and a calm, professional phone presence\nExcellent organization and follow-up habits\nComfortable with phone work, documentation, and daily execution standards\nComfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)\nCoachable: you like feedback and improve quickly\nAvailability for 2:00PM-10:00 PM coverage, especially weeknights/evenings; rare weekends as needed\nSpanish-speaking (bilingual Spanish/English) is a plus, not required\nCompensation\nBase pay: $13-$15/hour (based on experience)\nPerformance incentives: paid monthly based on execution + quality/compliance\nIncentives become available once you’ve completed onboarding and are\napproved to work independently.\nRamp time varies by aptitude and execution quality - the faster you’re ready, the sooner incentives begin.\nIncentive earnings typically average $400-$900/month (varies by performance and hours worked)\nWhy Join InspectionGo:\nSupportive culture: authenticity, respect, collaboration\nWarm leads only (no cold calling)\nModern office environment (snacks & coffee included)\nFull-time benefits (30+ hrs/week): Health / Dental / Vision + PTO\nReferral bonuses available\nGrowth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.\nAdditional Requirements\nApplicants must be:\nAt least 18 years old\nAuthorized to work in the U.S.\nThis role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided.\nInspectionGo is an Equal Opportunity Employer. For accommodation requests, contact .\nReady to Apply?\nComplete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - we’d love to hear your story.\nBenefits:\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nReferral program\nVision insurance\nApplication Question(s):\nWhat does customer service mean to you?\nShift availability:\nDay Shift (Preferred)\nNight Shift (Preferred)\nAbility to Commute:\nTyrone, PA 16686 (Required)\nWork Location: In person","description_format":"text","description_chars":5202,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-20T17:06:33Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.462,"p_room":0.45,"age_days":46,"expected_fill_days":24,"reasons":["conf:4","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/inspectiongo-2nd-shift-customer-service-representative","json_url":"https://alion.io/job/inspectiongo-2nd-shift-customer-service-representative.json","meta":{"generated_at":"2026-11-01T20:10:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4401010},"rest":"https://alion.io/mcp/rest/get_company?id=4401010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspectiongo-2nd-shift-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspectiongo-2nd-shift-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspectiongo-2nd-shift-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspectiongo-2nd-shift-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspectiongo-2nd-shift-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2939882}},{"tool":"search_jobs","arguments":{"company":"inspectiongo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2939882},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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