{"id":1918929,"url":"https://alion.io/job/inspectorio-junior-customer-success-manager-2","title":"Junior Customer Success Manager","company":{"id":678739,"name":"Inspectorio","domain":"inspectorio.com","url":"https://alion.io/company/inspectorio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Gemini","optional":false},{"name":"Google Sheets","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T16:54:35Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-28T16:48:38Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Inspectorio\nInspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.\nOur innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.\nToday, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.\nAbout the role\nAs a Jr Customer Success Manager, you will taking ownership of essential administrative and manual processes, such as: onboarding execution, subscription administration, and data maintenance. Your daily efforts will keep our operations running smoothly. Your support ensures our Customer Success Managers can stay fully focused on customer engagement, adoption, and strategic growth.\nWhat you'll do\nManage a portfolio of growth/mid-market accounts or assist Senior CSMs with enterprise-level accounts to drive platform adoption and user engagement.\nPerform regular data maintenance and clean-up activities to ensure customer data and account metrics are always accurate and up-to-date.\nBuild strong, trust-based relationships with customer stakeholders, focusing on day-to-day platform users and operational managers, through regular check-ins and training sessions.\nDocument current administrative workflows and flag recurring bottlenecks to support the team's ongoing process improvements.\nAssist customers in configuring and optimizing their quality, production management, responsible sourcing, traceability, and compliance workflows within the Inspectorio platform.\nMonitor customer usage and performance data to provide health insights, proactively identify adoption risks, and recommend basic actions to improve user outcomes.\nSupport the renewal process and help identify potential upsell and cross-sell opportunities, escalating them to Sales or Senior CSMs as needed.\nTroubleshoot common platform issues, answer \"how-to\" questions, and coordinate with internal support teams to resolve customer escalations efficiently.\nCollaborate closely with Product to communicate customer feedback, stay updated on new features, and help customers maximize product capabilities.\nContribute to improving playbooks, enablement materials, and operational processesto enhance team consistency and the overall customer experience.\nQualifications\n3+ years of experience in a customer-facing role (Customer Success, Account Management, Customer Support, or similar B2B SaaS environment).\nExcellent interpersonal and communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.\nEagerness to develop consulting skills, actively listen, ask thoughtful questions, and translate customer needs into actionable platform configurations.\nAbility to learn quickly, adapt to a complex product domain, and manage time effectively in a fast-paced environment.\nBasic understanding of CRM tools (e.g., Salesforce, HubSpot) and spreadsheet software (Excel/Google Sheets).\nComfortable using AI tools (e.g., ChatGPT, Claude, Gemini) to improve personal productivity, drafting, summarizing, or preparing materials faster and with more consistency.\nGenuine interest / knowledge in manufacturing, supply chain or retail.\nLanguages: Fluency in English is a must.\nWe offer a hybrid working model, combining the flexibility of remote work with regular collaboration at our Ho Chi Minh City office. It's the best of both worlds - focused work, meaningful discussion, and a strong engineering culture.\nBenefits\nWhy it would be awesome to work with us\nUnlimited Annual Leave: We prioritize your well-being and trust you to manage your time.\n Flexible Working Environment: Whether from home, our global hubs or a coffee shop, work where you're most comfortable.\nProject Ownership: You get to lead the initiatives you're passionate about, professionally or socially.\nGrow with us: We're invested in your personal and professional development.\n Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.\nFeel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.\nCelebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.\nOur Values\nEXCELLENCE: We pursue mastery and craftsmanship. \"Good enough\" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.\nAUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.\nCOURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.\nHUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.","description_format":"text","description_chars":5208,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-05T17:27:56Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":1,"age_days":22,"expected_fill_days":73,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/inspectorio-junior-customer-success-manager-2","json_url":"https://alion.io/job/inspectorio-junior-customer-success-manager-2.json","meta":{"generated_at":"2026-10-28T18:32:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678739},"rest":"https://alion.io/mcp/rest/get_company?id=678739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspectorio-junior-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspectorio-junior-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspectorio-junior-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspectorio-junior-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspectorio-junior-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1918929}},{"tool":"search_jobs","arguments":{"company":"inspectorio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1918929},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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