{"id":2481010,"url":"https://alion.io/job/inspectorio-lead-customer-success-manager-2","title":"Lead Customer Success Manager","company":{"id":678739,"name":"Inspectorio","domain":"inspectorio.com","url":"https://alion.io/company/inspectorio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":83,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":87506,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"BigQuery","optional":false},{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"GCP","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Google Sheets","optional":false},{"name":"HubSpot","optional":false},{"name":"Jira","optional":false},{"name":"Miro","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:18:16Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T07:44:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Inspectorio\nInspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.\nOur innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.\nToday, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world\nAbout the role\nThe Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.\nWhat you'll do\nSpecific job duties include the following:\nManaging and measuring IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return-on-investment (ROI), and annual recurring revenue. \nEstablishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule. \nConferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems. \nConducting business analysis on process mapping and advising customers on IT products/platform configurations. \nDriving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform. \nConfiguring and operationalizing technical platform components, including user roles, permissions, automation rules, workflows, item-level attributes, data-validation logic, quality-program parameters, and integrations to align with customer requirements and business rules. \nManaging enterprise implementations across multiple modules, including Sight, Risk, Traceability, Lab Testing, and Production Monitoring. \nEnsuring interoperability and data consistency across modules during deployment. \nServing as the primary technical escalation point, translating customer business requirements into detailed functional and technical specifications, collaborating with engineering and data-science teams to investigate system behavior, and supporting resolution of complex system issues. \nDefining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders. \nOverseeing system testing and validation activities, including data audits, configuration reviews, and user acceptance testing (UAT), to ensure accurate execution of customer programs and compliance processes.\nUses the following tools and technologies: Hubspot, Totango, Salesforce, B2B SaaS, Hubspot, Totango, Salesforce, Inspectorio Platform (Sight, Risk, Traceability, Lab Testing), Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform, Excel (Advanced), Google Sheets (Advanced).\nTravel required up to 25% of the time per year within the U.S. and Canada.\nQualifications\nThis position requires a Bachelor’s degree or equivalent in Business Administration, Economics, or a related field and two (2) years of experience in a related occupation. Must also have 24 months of experience with each of the following:\nManaging and measuring success of information technology projects, including return-on-investment (ROI). \nDriving business development efforts for information technology products, using Salesforce, B2B, and SaaS.\nDefining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.\nConducting business analysis on process mapping and advising customers on IT products/platform configurations.\nUtilizing the following tools and technologies: Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform.\nEmployer will accept experience gained concurrently.\nFull-time position. HQ in Minneapolis, MN. Telecommuting (work from home office) is available from anywhere in the US. Please apply online at https://www.inspectorio.com/about/careers.\nSalary: $87,506 to $120,000/year. We offer standard company benefits, including health, dental, vision, 401(k) retirement plan, commuting benefits, and employee referral bonuses. Visit our website for a general description of our benefits.\nBenefits\nWhy it would be awesome to work with us\nUnlimited Annual Leave: We prioritize your well-being and trust you to manage your time.\n Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.\nProject Ownership: You get to lead the initiatives you're passionate about, professionally or socially.\nGrow with us: We're invested in your personal and professional development.\n Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.\nFeel at home:Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.\nCelebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.\nOur Values\nEXCELLENCE: We pursue mastery and craftsmanship. \"Good enough\" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.\nAUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.\nCOURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.\nHUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. 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