{"id":3552095,"url":"https://alion.io/job/insperity-director-service-operations-analytics","title":"Director, Service Operations Analytics","company":{"id":58625,"name":"Insperity","domain":"insperity.com","url":"https://alion.io/company/insperity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":135000,"max_usd":253000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2716},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-30T23:06:09Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T04:04:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.\nBehind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.\nWe’ve earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.\nWhy Insperity?\nFlexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.\nCareer Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.\nWell-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.\nWe are seeking a talented professional to join our team as Director, Service Operations\nSummary:\nThis position is responsible for leading Service Operation’s analytics strategy, operational initiatives and executing directives relative to key organizational metrics while maximizing internal and external resources to consistently exceed client expectations. Drives measurement systems and processes that accurately and timely collect relevant data leading to the interpretation and identification of vital data points and trends within Service Operations. Transforms complex business needs and data into actionable insights that improve performance, strengthen decision-making, and support strategic priorities. Forecasts, develops and maintains Service Operations budgets, creating trend analysis, examining operational performance and improvement opportunities. Also responsible for the client termination functions in conjunction with Service Operations leadership and the Insperity Legal departments to best serve the needs of both Insperity and clients.\nResponsibilities:\nDefines and executes a multi-year analytics roadmap aligned with business priorities, operational needs, and organizational strategy\nOversees the development of dashboards, scorecards, recurring reports, surveys, forecasting, and ad hoc analyses that translate data into clear business actions.\nProvides operational leadership and improves efficiencies for key Service Operations processes through working closely with external and internal consultants, clients, vendors, internal management and related team members. Processes include all Co-Employment client satisfaction, survey development, client attrition and retention, client terminations, and others as requested.\nDirects all communication relative to survey analysis and results, and attrition/retention metrics to corporate departments and Service Operations.\nEstablishes, monitors and adjusts benchmark metrics and report findings and identifies trends and patterns.\nProvides the guiding vision for the tools and resources used to collect and report client satisfaction and retention/attrition data in a concise and accurate manner. Directs products and resources relative to client termination and employee state notices processes.\nDirects negotiations with vendors regarding service and operations specific to survey products and services. Evaluates the performance of vendors and recommends changes in vendors and/or new vendors.\nDevelops, maximizes and leads a high-powered metrics team, monitoring key data and performance indicators while developing analysis of regional results, reports and commentary to provide to the Service Operations Leadership Team. \nEnsures integrity of current survey development and analysis.\nRemains abreast of new developments in the area of market research by participating in continuing education/conferences and by review of literature and periodicals.\nOversees and prioritizes all requests and activities, communicating clear and concise results to the appropriate requestors in support of strategic decision making through quantitative and qualitative methods.\nActs as a consultant and liaison between Service Operations, corporate departments, Insperity Business Performance Solutions and outside Consultants by providing strategic advice, guidance and solutions regarding Service Operations programs and issues. \nManages budget and headcount for Service Operations and assembles annual budget submissions for Service Operations.\nParticipates in the quarterly review process with the Finance department to ensure accurate expense projections for future reporting periods. Monitors organizational spending to ensure budgetary compliance as well as trend analysis necessary for future funding requests.\nIdentifies variances between actual and budgeted financial results at the end of each reporting period and provides monthly budget and headcount reconciliation for Service Operations.\nPartners with Executive Leadership and Division Vice Presidents to provide current tracking reports and key trends identified while examining results compared to forecasts.\nRecruit, coach, and develop analysts, business intelligence developers, and reporting professionals; set clear priorities, performance expectations, and career paths.\nGuides the design and adoption of intuitive, scalable reporting solutions using tools such as Tableau, Power BI, and related platforms.\nEstablishes standards for metric definitions, validation, documentation, access, and governance to increase trust in analytics products.\nQualifications:\nBachelor's Degree in a related field is required. \nTen years of experience in the Market Research, Survey Development, Budget Analysis and Product Management field is required. \nManagerial and project management experience are required. \n Core project management skills with the ability to multitask and manage multiple or large projects in a cross-functional environment.\nPrinciples, practices and procedures of personnel administration including methods and techniques used in hiring, supervising, training and evaluating staff.\nAbility to lead and motivate a staff to apply skills and techniques to solve dynamic problems. \nAbility to prepare clear, concise, thorough and meaningful written reports, policies and other reporting documents; organizing and efficiently maintaining projects within narrow time limits; working independently; communicating clearly and concisely, orally and in writing; and maintaining effective work relations with those encountered in the course of employment.\nHighly proficient at financial and operational analysis utilizing common and complex analytical techniques and formulas with a strong working knowledge of financial budgeting and reporting methods.\nStrong business acumen and ability to comprehend complex business issues across various and unique business units.\nSkill in the areas of special project and service management, influence, leadership, conflict resolution and decision-making.\nHigh level knowledge of statistical analysis modules.\nThis job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.\nAt Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.","description_format":"text","description_chars":8223,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Employer of Record & PEO","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-30T23:06:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20 · green card filings: 1","filings_12m":20,"filings_prev_12m":26,"green_card_filings_12m":1,"median_offered_wage_usd":140595,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/insperity-director-service-operations-analytics","json_url":"https://alion.io/job/insperity-director-service-operations-analytics.json","meta":{"generated_at":"2026-11-03T13:01:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58625},"rest":"https://alion.io/mcp/rest/get_company?id=58625"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsperity-director-service-operations-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsperity-director-service-operations-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsperity-director-service-operations-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insperity-director-service-operations-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsperity-director-service-operations-analytics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3552095}},{"tool":"search_jobs","arguments":{"company":"insperity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3552095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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