{"id":2529138,"url":"https://alion.io/job/inspire-brands-end-user-support-analyst-tech-bar","title":"End User Support Analyst - Tech Bar","company":{"id":6273,"name":"Inspire Brands","domain":"inspirebrands.com","url":"https://alion.io/company/inspirebrands","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-21T10:17:38Z","board_verified":false,"closed_at":"2026-10-21T10:17:38Z","days_open":51,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":51},"description":"The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.\nThe analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.\nRESPONSIBILITIES\nResponsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.\n\nRelies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.\n\nTroubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.\n\nTriage Level II and Level III trouble tickets.\n\nInterface with infrastructure, database, and development personnel.\n\nAbility to complete multiple simultaneous projects in a timely manner.\n\nAnalyzing and identifying trends and devising preventative solutions.\n\nPerforms other duties or special projects as assigned.\n\nCollaborate with development staff to recreate problems in the test environment.\n\nVerify with the customer that the issue has been resolved and update the ticketing system.\n\nCommunicate plans, progress, and issues in a timely manner.\n\nActively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction\n\nMentoring other help desk personnel on hardware and software problem analysis and resolution.\n\nRecognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.\n\nInstalling, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.\n\nInstalling and configuring applications and operating systems, software, and upgrades.\n\nTroubleshooting and repairing complex hardware and network connectivity issues.\n\nRemoving old equipment and performing data migration to new machines.\n\nProvide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.\n\nWireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.\n\nPrinter support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.\n\nLogging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.\n\nLogging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.\n\nEDUCATION AND EXPERIENCE QUALIFICATIONS\n4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.\n\nMinimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.\n\nREQUIRED KNOWLEDGE, SKILLS, OR ABILITIES\nA strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.\n\nMust be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.\n\nProven skills in technology troubleshooting.\n\nAble to function effectively in a fast-paced team environment.\n\nQuick to learn new systems and products.\n\nMedium to high-level Microsoft Office 365 computer skills.\n\nExtensive Microsoft Outlook knowledge.\n\nMedium to high level of Windows 10 knowledge.\n\nSome knowledge of Windows 11.\n\nMedium to high level of Mac OS knowledge.\n\niPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus\n\nStays current on technology trends and passionate about technology\n\nAfter-hours support on a rotational basis (weekly).\n\nInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.","description_format":"text","description_chars":5101,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-14T12:33:26Z"},{"event":"close","at":"2026-10-21T10:17:38Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/inspire-brands-end-user-support-analyst-tech-bar","json_url":"https://alion.io/job/inspire-brands-end-user-support-analyst-tech-bar.json","meta":{"generated_at":"2026-10-21T20:01:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6273},"rest":"https://alion.io/mcp/rest/get_company?id=6273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspire-brands-end-user-support-analyst-tech-bar"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspire-brands-end-user-support-analyst-tech-bar"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspire-brands-end-user-support-analyst-tech-bar"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspire-brands-end-user-support-analyst-tech-bar\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspire-brands-end-user-support-analyst-tech-bar"}]}