{"id":548614,"url":"https://alion.io/job/inspired-thinking-group-itg-it-service-technician","title":"IT Service Technician","company":{"id":449866,"name":"Inspired Thinking Group (ITG)","domain":"inspiredthinking.group","url":"https://alion.io/company/inspired-thinking-group-itg","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Utrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":742},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:44:38Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T15:55:07Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":10},"description":"Role Summary\nThe IT Service Technician provides high-quality 1st and 2nd line technical support to end users across the organisation. This hands-on technical role requires expertise in both Mac and Windows environments, strong troubleshooting skills, and excellent customer service abilities. This role is ideal for technically proficient individuals who enjoy problem-solving, helping users, and working in a fast-paced service environment.\nKey Responsibilities\nUser Support & Troubleshooting\nProvide 1st and 2nd line technical support via phone, email, and in-person\nTroubleshoot and resolve hardware, software, and application issues\nSupport both Mac and Windows devices with equal proficiency\nResolve M365 and email issues (user-level)\nTroubleshoot network connectivity and VPN issues\nAssist users with software installations and configurations\nProvide mobile device support and MDM troubleshooting\nTicket Management\nLog all support activities in HaloITSM with clear documentation\nUpdate tickets regularly with progress and actions taken\nFollow ticket assignment and prioritisation from Team Lead\nMeet SLA targets for response and resolution times\nEscalate technical issues appropriately to 3rd Line or Infrastructure\nConfirm resolution with users before closing tickets\nContribute to knowledge base with solutions to common issues\nUser Account & Access Management\nPerform user onboarding (account creation, equipment setup)\nProcess user offboarding (account disablement, equipment collection)\nReset passwords and unlock accounts\nProvision user-level access to SaaS applications\nManage low-level access controls for applications\nAssign M365 and application licences\nEquipment Management\nDeploy and configure new user equipment (Mac, Windows, mobile)\nPerform equipment repairs and basic hardware troubleshooting\nMaintain accurate asset records in Asset Management/CMDM\nManage equipment collection for leavers\nCoordinate equipment disposal with Team Lead\nSet up printers, peripherals, and accessories\nCustomer Service & Communication\nDeliver professional and courteous service to all users\nCommunicate technical information clearly to non-technical users\nManage user expectations regarding timelines and solutions\nFollow up proactively on outstanding issues\nEscalate user dissatisfaction to Team Lead promptly\nContinuous Learning\nDevelop technical skills across Mac, Windows, and cloud platforms\nStay current with new technologies and IT services\nParticipate in training and knowledge-sharing sessions\nLearn from escalations and Team Lead guidance\nContribute to team improvement initiatives\nRequirements\nRequired Skills & Experience\nTechnical Requirements:\nProficiency in Mac and Windows operating systems (equal capability required)\nUnderstanding of M365 suite, Exchange, and Entra ID\nFamiliarity with MDM platforms (Kandji/Iru, Intune, NinjaOne)\nBasic networking knowledge (TCP/IP, DNS, VPN)\nHardware troubleshooting skills (laptops, desktops, peripherals)\nSoft Skills:\nExcellent customer service and communication skills\nPatience and empathy when dealing with frustrated users\nStrong problem-solving and analytical thinking\nAbility to work under pressure and manage multiple priorities\nTeam player with positive attitude\nWillingness to learn and adapt to new technologies\nKey Performance Objectives\nMeet SLA response and resolution targets\nAchieve high first contact resolution rate\nMaintain positive customer satisfaction scores\nComplete assigned tickets within deadlines\nAccurate and complete ticket documentation\nContinuous technical skill development\nBenefits\nEmployee stock ownership.\n27 days of annual leave (Well-being Day and Volunteer Day included).\nHybrid working model (2-3 days from the office).\nTravel allowance.\nA bicycle lease plan with Hellorider after 1 year of employment.\nExcellent tools: High-end Laptop, Monitor, and everything in between!\nWe support your continuous improvement with training, courses, conferences, and books.\nMental health and wellbeing support: Access to OpenUp.\nOffice lunches and endless snacks at the Amsterdam Office.\nThe best Friday afternoon drinks.\nA Pension contribution for employees who are based in the Netherlands.\nPet-friendly office, so feel free to bring your furry friend!\nWe Value Diversity\nWe champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.\nWe are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.\nAt the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.\nITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.","description_format":"text","description_chars":5159,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Recruiting & Staffing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-08T13:42:59Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":10,"expected_fill_days":21,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/inspired-thinking-group-itg-it-service-technician","json_url":"https://alion.io/job/inspired-thinking-group-itg-it-service-technician.json","meta":{"generated_at":"2026-11-03T16:14:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449866},"rest":"https://alion.io/mcp/rest/get_company?id=449866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspired-thinking-group-itg-it-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspired-thinking-group-itg-it-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspired-thinking-group-itg-it-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspired-thinking-group-itg-it-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspired-thinking-group-itg-it-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":548614}},{"tool":"search_jobs","arguments":{"company":"inspiredthinking.group","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":548614},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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