{"id":2507482,"url":"https://alion.io/job/inspiredhr-product-training-manager","title":"Product Training Manager","company":{"id":1172990,"name":"Inspiredhr","domain":"inspiredhr.ca","url":"https://alion.io/company/inspiredhr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hoboken, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":116000,"max_usd":244000,"period":"year","method":"role_country_seniority_unknown","sample_n":6157},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T00:51:56Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-10-15T02:26:40Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Description\nWho We Are:\nAt Vivreau North America, and our sister company Mavea, we have a clear vision and mission to deliver high quality water in a sustainable, environmentally responsible, and health-promoting way. With over 15 years in North America and backed by our parent company Brita SE in Germany, we are poised to expand on our business across the continent.\nVivreau embraces this simple idea: local water can be transformed to be even better than the heavily marketed bottled stuff, and at a tiny fraction of the footprint. Vivreau dispensers provide delicious, micro-filtered still, sparkling, and hot water without the need for plastic bottles or cans, making us a key partner to the Fortune 500, premium hospitality providers and healthcare. Vivreau’s Professional Filters are prevalent in coffee shops and cafes North America-wide, ensuring perfectly balanced ingredient water for coffee, espresso, tea, and combi-steam ovens. Together with our sister company Mavea, which is geared to the consumer market, we have kept billions of plastic bottles out of the landfall.\nWe are making a difference in the world and are looking for value-focused people to join us!\nKey Responsibilities:\nTraining Strategy & Program Development\nDevelop and implement a comprehensive product training strategy that supports organizational goals, product launches, service excellence, and operational readiness. \nCreate structured learning pathways for internal technicians, customer-facing teams, service partners, distributors, and other relevant stakeholders. \nEnsure training programs are aligned with company standards, service expectations, technical requirements, and customer experience objectives. \nIdentify technical capability gaps and build training plans to strengthen knowledge, confidence, and consistency across the network. \nPartner with Service leadership to ensure training activity supports business priorities, operational performance, and long-term service strategy. \nFace-to-Face Training Ownership\nDesign and deliver engaging classroom, workshop, and hands-on training programs for internal teams, service partners, and distributors. \nEnsure technicians and relevant stakeholders are fully equipped to install, maintain, troubleshoot, and support equipment in accordance with company standards. \nDeliver practical, scenario-based training that strengthens technical understanding, service quality, and right-first-time execution. \nAdapt training delivery to suit different audiences, experience levels, and regional requirements. \nEnsure all face-to-face training sessions are well-prepared, structured, documented, and supported by appropriate materials, equipment, and assessments. \nRemote Learning & Digital Training\nOwn and continuously improve all remote learning initiatives, including e-learning modules, webinars, virtual workshops, certification programs, and digital knowledge resources. \nEnsure remote training content is structured, accessible, easy to follow, and consistently delivered across all regions and partner networks. \nMaintain a library of digital training resources that supports product knowledge, procedures, troubleshooting, service standards, and technical best practices. \nUse feedback and training data to improve the quality, accessibility, and effectiveness of remote learning programs. \nSupport the development of scalable training solutions that allow new and existing teams to remain technically current. \nTraining Quality & Consistency\nEstablish and maintain standardized training frameworks, certification programs, competency assessments, training materials, and delivery methods. \nEnsure consistent product knowledge, technical capability, and service execution across internal teams, external partners, and distributors. \nCreate clear standards for training completion, knowledge validation, and technical competency. \nReview and update training materials regularly to ensure accuracy, relevance, and alignment with current products, processes, and service requirements. \nMonitor consistency of training delivery to ensure all audiences receive the same quality of information and practical guidance. \nProduct Launch Readiness\nPartner with Product Management, Technical Services, Customer Success, Operations, and Service leadership teams to develop and deliver training plans for new product introductions. \nEnsure internal teams and service partners receive the knowledge, tools, and resources required to support successful product launches. \nCreate product launch training packages, including product overviews, technical guides, installation instructions, troubleshooting resources, and competency assessments. \nSupport launch readiness by identifying training requirements early and ensuring relevant teams are fully prepared before products enter the market. \nCapture feedback from launch activity and use it to improve future training programs and product support materials. \nTechnical Knowledge Management\nMaintain training documentation, technical resources, knowledge bases, troubleshooting guides, installation procedures, and best-practice materials. \nEnsure all technical training content remains current, accurate, accessible, and aligned with product and service standards. \nWork with Technical Services and Product Management to validate technical content before release to internal teams or external partners. \nEnsure version control, document ownership, and regular review cycles are in place for all key training materials. \nTranslate technical information into clear, practical guidance that can be easily understood and applied by different audiences. \nPerformance Measurement & Capability Development\nMonitor training effectiveness through competency assessments, certification completion rates, field performance metrics, participant feedback, and service quality indicators. \nUse training data and operational insights to identify areas where additional coaching, refresher training, or content updates are required. \nMeasure the impact of training on service performance, technical consistency, first-time fix capability, installation quality, and customer outcomes. \nDevelop reporting that provides visibility of training completion, capability gaps, and improvement opportunities. \nContinuously improve training content, delivery methods, and learning tools based on measurable outcomes and stakeholder feedback. \nCross-Functional Alignment\nWork closely with Product Management, Customer Success, Technical Services, Operations, and Service leadership teams to align training content with technical standards, customer requirements, operational processes, and business objectives. \nAct as a key link between product knowledge, field execution, and customer experience. \nShare insights from training sessions, technician feedback, recurring technical questions, and field challenges with relevant internal teams. \nSupport continuous alignment between training requirements, product development, service processes, and customer expectations. \nEnsure all stakeholders are informed of training priorities, upcoming programs, launch requirements, and technical knowledge updates. \nContinuous Improvement\nIdentify skills gaps, emerging training needs, recurring technical challenges, and opportunities for capability enhancement. \nDrive continuous improvement of training programs, learning tools, certification pathways, and technical development resources. \nUse feedback from technicians, service partners, distributors, and internal teams to improve the relevance and effectiveness of training. \nRecommend process improvements that reduce repeat technical issues, improve service quality, and strengthen customer outcomes. \nStay informed of product changes, industry trends, training methodologies, and best practices to keep the training approach current and effective. \nRequirements\nEssential Skills:\nProduct Training Expertise: Ability to design, deliver, and continuously improve product and technical training programs. \nTechnical Understanding: Strong technical knowledge with the ability to understand, explain, and train others on product functionality, installation, maintenance, and troubleshooting. \nCommunication Skills: Excellent verbal and written communication skills, with the ability to translate technical information into clear, practical guidance. \nFacilitation Skills: Ability to deliver engaging face-to-face and remote training sessions for different audiences and technical skill levels. \nInstructional Design: Ability to create structured training materials, learning pathways, assessments, and certification programs. \nKnowledge Management: Ability to maintain accurate technical documentation, training resources, knowledge bases, and best-practice materials. \nPerformance Analysis: Ability to measure training effectiveness, interpret feedback, identify capability gaps, and implement improvements. \nCollaboration: Ability to work effectively with Product Management, Technical Services, Customer Success, Operations, Service leadership, and external partners. \nOrganization & Planning: Ability to manage multiple training programs, product launch requirements, deadlines, and stakeholder needs. \nContinuous Improvement Mindset: Ability to identify opportunities to improve training quality, service execution, technical capability, and customer outcomes. \nAttention to Detail: High level of accuracy when creating training materials, technical documentation, assessments, and reporting. \n Adaptability: Flexibility to respond to changing product requirements, business priorities, regional needs, and technical 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