{"id":2475972,"url":"https://alion.io/job/inspiren-manager-product-support","title":"Manager, Product Support","company":{"id":8508,"name":"Inspiren","domain":"inspiren.com","url":"https://alion.io/company/inspiren","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ID"],"hiring_countries_total":1,"salary":{"min":500000000,"max":700000000,"currency":"IDR","period":"year","gross":null,"usd_annual":44800},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T17:27:19Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T20:47:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nInspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.\nOur integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.\nYou’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.\nAbout the role\nAs Manager, Product Support, you’ll lead a team of Product Support Specialists, providing coaching, setting priorities, and ensuring our clients receive fast, thoughtful help.\nYou’ll work hands-on with a product that blends hardware and software, so you’ll learn it inside and out. You’ll also have real room to shape how the team works, from turning daily firefighting into better processes to helping roll out new AI tools, and report to our VP, Product Support.\nWhat you’ll do\nTeam Leadership & Coaching\nLead, coach, and mentor Product Support Specialists, with daily guidance and regular feedback\n\nTrack individual and team performance metrics and turn them into coaching\n\nBuild and manage schedules for coverage across time zones\n\nRun regular QA reviews and drive quality improvements\n\nOperational Support\nOwn the queue in Salesforce Service Cloud: triage, prioritize, and resolve client requests, bug reports, and implementation support\n\nHandle inbound and outbound client calls and serve as the escalation point for complex or high-priority issues\n\nOversee hardware support from start to finish: troubleshooting devices, ordering replacements, scheduling and guiding third-party installers, validating installs, and closing out tickets\n\nSpot trends and raise them with Customer Success, Product, and leadership\n\nProcess & Innovation\nKeep SOPs and support documentation current, and fix processes that aren’t working\n\nUse AI tools and dashboards to speed up investigations, and help shape our AI-powered support\n\nAbout you\n6+ years in technical or product support, ideally B2B SaaS or a startup, including 2+ years leading or managing people\n\nProven coaching and mentoring skills\n\nHands-on experience with Salesforce Service Cloud or a similar ticketing system\n\nStrong spoken and written English, and comfort on the phone with non-technical clients\n\nComfortable with ambiguity, with a passion for process improvement and customer satisfaction\n\nA plus: hardware or device support experience, and experience building with AI tools\n\nWhat You’ll Get\nAt Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:\nCompetitive Compensation - A strong base salary and variable compensation where applicable.\n\nOwnership in Our Future - Equity that gives you a stake in the impact and value we’re building together.\n\nGrowth and Recognition - Semiannual reviews that recognize your contributions and support your continued development.\n\nAI Tools and Training - Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.\n\nFor U.S.-Based Employees\nHealth and Wellness - Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.\n\nFinancial Protection - A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.\n\nTime to Recharge - Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.\n\nFamily Support - Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.\n\nFlexible Work Support - Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.\n\nDon’t meet every qualification?\nResearch shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply-we’d love to hear from you.","description_format":"text","description_chars":4460,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-10-13T21:22:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":44800,"is_top_pay":false},"html_url":"https://alion.io/job/inspiren-manager-product-support","json_url":"https://alion.io/job/inspiren-manager-product-support.json","meta":{"generated_at":"2026-10-14T20:53:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8508},"rest":"https://alion.io/mcp/rest/get_company?id=8508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspiren-manager-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspiren-manager-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspiren-manager-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspiren-manager-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspiren-manager-product-support"}]}