{"id":1674891,"url":"https://alion.io/job/inspiroz-school-technology-specialist","title":"School Technology Specialist","company":{"id":7770,"name":"Inspiroz","domain":"inspiroz.com","url":"https://alion.io/company/inspiroz","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":209000,"period":"year","method":"role_country_seniority_unknown","sample_n":4335},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T04:45:35Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Charlotte, NC. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.\nFor over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today!\nResponsibilities\nTechnical Support and Problem Resolution\nServe as the dedicated on-site technology resource for faculty, staff, administration, and students.\nProvide hands-on support for a primarily macOS environment, including MacBooks used by faculty and staff.\nTroubleshoot Mac hardware, software, login, connectivity, application, and peripheral issues.\nSupport and troubleshoot Chromebooks used by students.\nProvide support for iPads used by younger learners and for project-based classroom activities.\nAssist students using personal BYOD devices with Wi-Fi connectivity, login/access issues, and installation or access to school-required platforms.\nSupport classroom technology, including interactive boards, displays, projectors, and other AV equipment.\nTroubleshoot and support network printers and other peripherals.\nDiagnose network and connectivity issues, including Wi-Fi and basic wired-network troubleshooting.\nProvide support within the school’s Google Workspace for Education environment.\nAssist users with access and general support related to the school’s core platforms, including Blackbaud.\nTake ownership of technical issues requiring an on-site presence and conduct thorough troubleshooting to identify root causes.\nAssist with technology projects, deployments, upgrades, and other initiatives as needed.\nProvide occasional technology support for school events, presentations, meetings, and other campus activities.\nCoordinate with Inspiroz’s remote service desk and engineering teams when an issue requires escalation or additional technical resources.\nClearly document issues, troubleshooting steps, and resolutions to support effective collaboration across the team.\nFaculty and Customer Support\nThe ability to provide strong customer service is just as important as technical ability in this role.\nBuild trusted relationships with teachers, administrators, operations staff, division leaders, and school leadership.\nApproach support requests with a “get to yes” mentality, looking for solutions rather than immediately focusing on limitations.\nDemonstrate patience and professionalism when assisting users with varying levels of technical comfort.\nRespond quickly and professionally to issues impacting faculty, classrooms, or school leadership.\nListen actively to user concerns and communicate technical information in an approachable, easy-to-understand way.\nFollow through on issues and ensure users understand when and how their concerns have been resolved.\nWork collaboratively within a co-managed IT environment, recognizing when to resolve an issue independently and when to engage other members of the support team.\nMaintain a visible, approachable presence on campus and develop strong relationships with the school community.\nTake personal ownership of the quality of service provided and the overall user experience.\nClassroom and Event Support\nProvide hands-on troubleshooting for classroom technology and AV equipment.\nAssist teachers with technology issues that could interrupt classroom instruction.\nSupport interactive boards, displays, projectors, audio equipment, and other classroom technology.\nProvide occasional technical assistance for school events, meetings, presentations, and special programs.\nRemain calm and responsive when resolving time-sensitive classroom or event-related technology issues.\nTicket Management and Documentation\nAccurately document support requests, troubleshooting activities, and resolutions within Inspiroz’s ticketing system.\nRegularly update ticket statuses and provide clear, concise notes.\nFollow established ticket creation, assignment, escalation, and resolution procedures.\nCoordinate closely with remote service desk and engineering resources to ensure issues are resolved efficiently.\nMaintain clear communication with users throughout the support process.\nRequirements\nKnowledge, Skills, and Abilities: The successful candidate will have:\nmacOS and MacBook troubleshooting - required\nChromebook support\niPad/iOS support\nGoogle Workspace for Education\nWi-Fi and basic networking concepts\nNetwork printers and peripheral devices\nClassroom technology and AV equipment\nUser account, login, permissions, and access troubleshooting\nHardware troubleshooting and installations\nTicketing and IT service management processes\nExperience supporting Blackbaud or another school information/learning platform is a plus.\nExperience supporting technology in a K-12, independent school, charter school, higher education, or similarly customer-facing environment is strongly preferred.\nSkills:\nExcellent customer service and relationship-building skills\nStrong hands-on Mac troubleshooting skills\nStrong technical troubleshooting and problem-solving skills\nExcellent verbal and written communication skills\nAbility to communicate effectively with both technical and nontechnical users\nStrong organization and documentation skills\nAbilities:\nAbility to deliver patient, high-touch technology support to educators and students.\nAbility to approach challenges with a solution-oriented, “find a way” mentality.\nAbility to work independently as the dedicated on-site technology resource while remaining highly collaborative with remote teams.\nAbility to build relationships with faculty, operations staff, administrators, division leaders, and senior school leadership.\nAbility to prioritize urgent classroom and leadership needs while managing day-to-day support requests.\nAbility to adapt to changing situations and effectively manage multiple priorities.\nAbility to recognize when an issue should be escalated and collaborate effectively with additional technical resources.\nAbility to support a diverse technology environment involving Macs, Chromebooks, iPads, BYOD devices, classroom AV, and network-connected equipment.\nAbility to work professionally and patiently around children and within an educational environment.\nEducation\nBachelor’s degree in a technology-related field, equivalent technical education, or relevant industry certifications and professional experience.\nExperience\nAt least 1-2 years of Tier 1/Tier 2 technical support experience.\nProfessional experience supporting MacBooks/macOS is required.\nExperience supporting Chromebooks and/or iPads is strongly preferred.\nPrevious experience supporting users in an education environment is highly preferred.\nSchedule and Location\nFull-time, on-site position in the North Charlotte, NC area\nMonday through Friday during standard school/business hours\nDedicated to a single independent school campus\nOccasional support may be needed for school events or special programs\nEducation: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.\nExperience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.\nBenefits\nCompensation of 50,000-62,000 depending on experience\nA company dedicated to fostering and maintaining a positive and inclusive company culture. \nAn opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions. \nA company that is committed to continuous improvement while upholding our core principles and values. \nClear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges. \nA competitive compensation package with generous benefits and bonus potential. \nEngaging and diverse technical work performed in a dynamic and fast-paced environment. \nOngoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and 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