Data Scientist

Location: New York, NY (Hybrid)

Duration: 6 months

Compensation: $70-80/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

What You'll Do

- Build and mature the data foundation behind support and integrity metrics, including LLM-based conversational data

- Develop new metrics and debug low-maturity ones (e.g., Task Completion Rate)

- Design and analyze experiments to measure the impact of product and operational changes, including changes to the underlying data

- Build dashboards and the reporting infrastructure behind them

- Run root cause analyses (RCAs) on sales escalations and support trends, especially during peak season

- Prepare and present weekly and biweekly business reviews (e.g., CSAT drivers, what's working and what isn't) directly to director-level leadership

- Partner with engineering and product teams on fixes and new measurement needs, which shift week to week

Must-Haves

- Strong data foundation experience, including LLM-based conversational data and building/maturing metrics like Task Completion Rate

- Strong experimentation and experimental design background, including measuring impact when the underlying data is changing

- Hands-on dashboard development and the data modeling needed to support reporting

- Comfortable presenting findings to senior leadership

- Must be local to the New York area (no relocation)

Nice-to-Haves

- Trust and safety operations, business, or workflow experience

- Big tech experience

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [email protected] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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