{"id":2184379,"url":"https://alion.io/job/inspyr-solutions-website-data-scientist-customer-experience-analytics","title":"Data Scientist – Customer Experience Analytics","company":{"id":3872763,"name":"INSPYR Solutions","domain":"inspyrsolutions.com","url":"https://alion.io/company/inspyr-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":127,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Data Science","role_family":"Data Science","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vienna, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60,"max":64,"currency":"USD","period":"hour","gross":null,"usd_annual":128000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"NLP","optional":false},{"name":"Python","optional":false},{"name":"Sentiment Analysis","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:38:38Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Title: Data Scientist - Customer Experience Analytics Location: Vienna, VA (HYBRID)\nDuration: Initial 6-month contract with possible extensions\nCompensation: $60/hour - $64/hour\nWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.\nData Scientist - Customer Experience Analytics\nOur Digital Data Science & Analytics team is focused on understanding and improving the digital experiences of our members. Through analytics and applied data science, we uncover insights, inform strategic decisions, and enhance digital experiences and operations across the organization.\nWe are seeking a motivated customer-experience-focused analytics professional who is passionate about solving real-world business problems through data. This role is ideal for someone who enjoys combining exploratory analysis, statistical methods, experimentation, behavioral analytics, and fit-for-purpose modeling techniques to uncover insights and drive measurable impact.\nAs a member of our team, you will collaborate with cross-functional partners across product, technology, and business teams to transform complex questions into actionable insights. Our team draws from a broad range of analytical and data science techniques to deepen understanding of member behavior and digital experiences. This work spans areas such as digital experience analytics, customer feedback and sentiment analysis, digital usage forecasting, member behavior modeling, feature adoption measurement, and operational optimization, helping drive better decisions, improve member outcomes, and enhance the digital experience for millions of members.\nResponsibilities:\nAnalyze member digital behavior using Python and SQL\nConduct exploratory data analysis to identify patterns in product adoption, engagement, and customer experience\nPartner with business stakeholders and product teams to solve digital experience challenges\nDevelop, automate, and maintain analytical solutions that provide actionable business insights\nApply analytical and statistical methods to understand customer behavior, evaluate digital experiences, identify emerging trends, and support data-driven business decisions\nApply text analytics, NLP, and AI-assisted techniques to summarize and classify customer feedback, identify sentiment and recurring themes, and surface customer friction points\nAnalyze app reviews, surveys, contact center interactions, social media, and other digital feedback sources to conduct Voice of the Customer (VoC) and Voice of the Member (VoM) research\nTranslate analytical findings into clear recommendations, dashboards, presentations, and data stories for business and executive audiences\nQualifications:\nBachelor’s degree in data science, business analytics, statistics, applied mathematics, economics, or another quantitative or analytical field \n1-5 years’ experience conducting data science, business intelligence, analytics, statistical analysis, or related project work\nProficiency using SQL for data extraction and analysis and Python for data preparation, exploratory analysis, statistical analysis, and modeling; experience with R is beneficial\nExperience applying analytical and statistical methods such as exploratory data analysis (EDA), hypothesis testing, regression, forecasting, segmentation and clustering, experimentation, NLP, or sentiment analysis to real-world business problems\nExperience translating analytical findings into insights, recommendations, or measurable business outcomes for technical and non-technical stakeholders\nComfort working in notebook-based analytical environments\nStrong curiosity and ability to learn new analytical methods and technologies quickly\nExcellent communication and data storytelling skills\nDesired Qualifications:\nMaster’s degree in data science, business analytics, statistics, applied mathematics, economics, or another quantitative or analytical field\nExperience analyzing customer behavior, digital products, customer feedback, or customer experience\nExperience presenting complex analyses to executive audiences with decision-support materials\nKnowledge of financial services or digital banking products\nAdvanced SQL and Python skills\nOur benefits package includes:\nComprehensive medical benefits\nCompetitive pay\n401(k) retirement plan\n…and much more!\nAbout INSPYR Solutions\nTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.\nINSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.\nINSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact  for assistance.\nInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.\n26-159376","description_format":"text","description_chars":6276,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Industrial AI","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-09T15:33:46Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.263,"p_room":0.44,"age_days":28,"expected_fill_days":25,"reasons":["conf:54","agency","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":128000,"is_top_pay":true},"html_url":"https://alion.io/job/inspyr-solutions-website-data-scientist-customer-experience-analytics","json_url":"https://alion.io/job/inspyr-solutions-website-data-scientist-customer-experience-analytics.json","meta":{"generated_at":"2026-10-13T13:42:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3872763},"rest":"https://alion.io/mcp/rest/get_company?id=3872763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspyr-solutions-website-data-scientist-customer-experience-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspyr-solutions-website-data-scientist-customer-experience-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspyr-solutions-website-data-scientist-customer-experience-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspyr-solutions-website-data-scientist-customer-experience-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspyr-solutions-website-data-scientist-customer-experience-analytics"}]}