{"id":2184297,"url":"https://alion.io/job/inspyr-solutions-website-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":3872763,"name":"INSPYR Solutions","domain":"inspyrsolutions.com","url":"https://alion.io/company/inspyr-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":144,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Okta","optional":true},{"name":"ServiceNow","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:38:38Z","board_verified":false,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Role: IT Help Desk Technician\nLocation: Remote\nDuration: Contract (3-month trial with opportunity to extend term)\nShift: 3pm - 12am EST (with a 1 hour lunch)\nWork Requirements: US Citizen \nBilingual Spanish Speaking - Nice to have but not required\nJob Description:\nThe technician will deliver remote user support services and work with the ServiceNow ticketing system creating and addressing tickets. The technician will answer technical support calls, work/prioritize tickets accordingly, and collaborate with users and other staff to resolve issues. This position requires strong technical knowledge, customer focused mindset, attention to detail, persistence, follow-up, effective utilization of provided resources. The technician will possess a strong foundation of technical acumen with the ability to acquire additional skills and knowledge from technical training.\nResponsibilities:\nPerforms basic to intermediate-level troubleshooting: Password resets, AD account unlocks, printer configurations, VPN, hardware issues, etc\nBe in queue answering phone calls on Softphone (Jaber)\nCreate, categorize, triage, update, route, escalate, and close tickets\nEnsure requests are responded to and resolved within SLA timeframes\nIf attempts to resolve an issue is unsuccessful and next steps are unknown, requests assistance within Teams chat\nReplies to emails and Teams messages\nSelf-starter - Accepts/self-assigns tickets from the support queue\nClearly communicate status on tickets and document resolution\nDeliver outstanding customer service and satisfaction\nAbility to work in a team and communicate effectively\nProvides input to improve technical knowledgebase\nSkillset / Experience:\n3 years of helpdesk experience troubleshooting\n2 years call center experience\n2 years ServiceNow experience (ideal) or another ticketing system \n5 years Windows 10 & 11 Technical knowledge\n2 years 2-factor authentication (Duo, Okta, MS Authenticator)\n2 years Office Suite\n2 years of Active Directory support\n2 years of VPN support\nComputer networking experience a plus\nEffective planning & organizing skills\nStrong problem-solving efficiency\nEffective communication & documentation skills\nAbout INSPYR Solutions\nTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.\nINSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact  for assistance.\nInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. 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