{"id":2183739,"url":"https://alion.io/job/inspyr-solutions-website-it-support-analyst","title":"IT Support Analyst","company":{"id":3872763,"name":"INSPYR Solutions","domain":"inspyrsolutions.com","url":"https://alion.io/company/inspyr-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":127,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Okta","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:38:38Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Title: IT Support Analyst\nLocation: Orlando, FL\nDuration: 12+ month contract\nCompensation: $20-26/hour\nWork Requirements: U.S. Citizen, GC Holders, or Authorized to Work in the U.S.\nIT Support Analyst\nPosition Summary\nWe are seeking a motivated and customer-focused IT Support Analyst / Field Technology Specialist to serve as the primary IT point of contact for the Orlando market. This role is responsible for providing onsite and remote technical support, troubleshooting hardware and software issues, supporting network infrastructure, and ensuring a high level of service for end users. The ideal candidate is a hands-on technology professional who enjoys solving problems, working directly with people, and supporting a fast-paced operational environment.\nKey Responsibilities\nEnd User Support\nProvide onsite and remote technical support for end users across multiple locations.\nDiagnose and resolve hardware, software, network, and connectivity issues.\nManage and resolve incidents through a high-volume ticketing system while maintaining service level expectations.\nServe as the primary IT point of contact (POC) for the Orlando market.\nProvide support during onboarding and offboarding activities, including account provisioning, equipment deployment, and access management.\nNetwork & Infrastructure Support\nInstall, maintain, and troubleshoot network infrastructure components, including:Fortinet switches\nCisco wireless access points\nNetwork cabling and Ethernet connections\nWi-Fi connectivity and performance issues\n\nSupport physical installations, upgrades, and maintenance of networking equipment at stations and onboard trains.\nAssist with troubleshooting and resolving network outages and connectivity issues.\nSystems Administration & Device Management\nSupport identity and access management platforms such as Okta.\nManage and troubleshoot mobile device management (MDM) solutions, including Meraki MDM, Apple Business Manager, and Microsoft Intune.\nAssist with endpoint configuration, deployment, and maintenance.\nSupport user account administration, security policies, and access controls.\nCustomer Service & Collaboration\nBuild strong relationships with internal stakeholders and provide exceptional customer service.\nCommunicate effectively with employees, vendors, and cross-functional teams.\nEscalate issues appropriately and coordinate resolutions with internal support teams and external vendors.\nMaintain accurate documentation of incidents, resolutions, and technical procedures.\nRequired Qualifications\nMinimum of 3 years of IT support experience.\nExperience providing technical troubleshooting and support both onsite and remotely.\nExperience working in a high-volume ticketing environment.\nExperience with ticket management platforms such as JIRA.\nStrong understanding of:Network troubleshooting\nWi-Fi technologies\nEthernet networking\nSwitching infrastructure\n\nExperience supporting:Fortinet switches\nCisco access points\n\nAbility and willingness to travel locally and work in operational environments, including onboard trains and station facilities.\nValid driver's license and reliable transportation preferred.\nPreferred Qualifications\nExperience with:Okta\nMicrosoft Intune\nMeraki MDM\nUniversal Print\nKiosks\nMedia wall\nUser onboarding and offboarding processes\n\nStrong interpersonal and customer service skills.\nApproachable, professional, and capable of building positive relationships with employees at all levels.\nAbility to adapt to changing priorities and work effectively with diverse personalities.\nStrong organizational and time-management skills.\nAbility to perform well under pressure in a fast-paced environment.\nExcellent written and verbal communication skills.\nTeam-oriented mindset with the ability to collaborate effectively across departments.\nPhysical Requirements\nAbility to lift and move IT equipment as needed.\nComfortable working in station environments, equipment rooms, and onboard trains.\nAbility to install and troubleshoot physical networking hardware and cabling.\nPreferred Traits\nCustomer-focused and service-oriented.\nSelf-motivated and proactive.\nStrong problem-solving abilities.\nPositive attitude and willingness to learn.\nDependable, adaptable, and able to thrive in a dynamic operational environment\nAbout INSPYR Solutions\nTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.\nINSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact  for assistance.\nInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.\n26-159819","description_format":"text","description_chars":5843,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Industrial AI","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-09T15:33:46Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.347,"p_room":1,"age_days":8,"expected_fill_days":25,"reasons":["conf:54","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/inspyr-solutions-website-it-support-analyst","json_url":"https://alion.io/job/inspyr-solutions-website-it-support-analyst.json","meta":{"generated_at":"2026-10-13T13:32:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3872763},"rest":"https://alion.io/mcp/rest/get_company?id=3872763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finspyr-solutions-website-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finspyr-solutions-website-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finspyr-solutions-website-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inspyr-solutions-website-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finspyr-solutions-website-it-support-analyst"}]}