{"id":2184372,"url":"https://alion.io/job/inspyr-solutions-website-servicenow-platform-ops-engineer","title":"ServiceNow Platform Ops Engineer","company":{"id":3872763,"name":"INSPYR Solutions","domain":"inspyrsolutions.com","url":"https://alion.io/company/inspyr-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":133,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vienna, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65,"max":71,"currency":"USD","period":"hour","gross":null,"usd_annual":142000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:38:38Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Title: ServiceNow Platform Ops EngineerLocation: Vienna, VA (REMOTE)\nDuration: Initial 6-month contract with possible extensions\nCompensation: $65/hour - $71/hour\nWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.\nServiceNow Platform Ops Engineer\nKey Responsibilities:\nPlatform Administration & Operations\nAdminister and maintain ServiceNow production and non-production environments.\nMonitor overall platform health, performance, stability, and operational readiness.\nManage platform configurations, system properties, plugins, integrations, and platform features.\nConduct platform health assessments and coordinate remediation activities.\nEnsure platform adherence to security, compliance, and governance standards.\nSupport platform maintenance activities, patches, hotfixes, and security updates.\nEnvironment Management\nCoordinate instance cloning activities across development, QA, test, and production environments.\nMaintain environment consistency and ensure proper alignment between production and non-production instances.\nManage upgrade preparation activities, environment validation, and post-upgrade stabilization.\nSupport developer access requests, admin permissions, and environment provisioning\nOperational Support & Incident Management\nServe as a primary point of contact for ServiceNow platform operational support.\nLead weekly operational reviews with ServiceNow support teams and internal stakeholders.\nReview incidents, cases, problem records, change requests, and platform advisories.\nEscalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.\nTrack platform defects, PRBs, support cases, and remediation plans to closure.\nParticipate in governance, change review, and architecture discussions impacting the platform.\nDesired Skills & Experience\nServiceNow System Administration and Platform Operations\nITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer\nPlatform Upgrade and Release Management\nIncident, Problem, Change, and Knowledge Management\nInstance Cloning and Environment Management\nServiceNow Integrations and Plugin Administration\nOperational Support and Vendor Management\nPerformance Monitoring and Platform Governance\nStrong troubleshooting, communication, and stakeholder management skills\nOur benefits package includes:\nComprehensive medical benefits\nCompetitive pay\n401(k) retirement plan\n…and much more!\nAbout INSPYR Solutions\nTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.\nINSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.\nINSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact  for assistance.\nInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. 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