{"id":3949281,"url":"https://alion.io/job/installed-building-products-customer-service-representative","title":"Customer Service Representative","company":{"id":2832644,"name":"Installed Building Products","domain":"installedbuildingproducts.com","url":"https://alion.io/company/installedbuildingproducts","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":95,"open_postings":220,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":537,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-12T15:33:24Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-11-12T12:15:09Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":91},"description":"We are seeking a passionate and dedicated Customer Service Representative to join our team!\nKey Responsibilities:\nReceive calls for warranty and service calls, document requests, and prepare job tickets\nResponsible for arranging work schedules\nManage job work tickets with the internal system\nAccountable for contacting national builders and customers to verify the readiness of job sites \nRole requirements:\n1-2 years of customer service experience\nKnowledge of accounting and CRM software\nFluent English/Spanish language skills a plus\n Knowledge of Microsoft Office products, including Word, Excel, and Outlook\nExcellent communication and interpersonal skills\nAbility to prioritize, multitask, and manage time efficiently\nKnowledge of customer service ethics, principles, and procedures \nPhysical demands:\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.\nBenefits:\nCompetitive hourly wage\nMedical, dental, and vision coverage\nCompany Paid Life Insurance\nIBP Foundation\nScholarship opportunities\nPaid vacation and holidays\nEmployee Financial Assistance Program\nOpportunities for growth and advancement.\n401(K) with company matching\nSupplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance\nCustom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate doesbusiness. Whatever your needs, you can trust us to offer high-quality insulation materials and service.\nFind your next career opportunity and join our team at Custom Door & Gate!\n EEO Statement\nIBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.","description_format":"text","description_chars":2062,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T01:04:45Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.8,"age_days":91,"expected_fill_days":537,"reasons":["conf:4","win:early","crowd:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/installed-building-products-customer-service-representative","json_url":"https://alion.io/job/installed-building-products-customer-service-representative.json","meta":{"generated_at":"2026-11-12T18:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2832644},"rest":"https://alion.io/mcp/rest/get_company?id=2832644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finstalled-building-products-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finstalled-building-products-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finstalled-building-products-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/installed-building-products-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finstalled-building-products-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3949281}},{"tool":"search_jobs","arguments":{"company":"installedbuildingproducts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3949281},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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