# Customer Service Representative

We are seeking a passionate and dedicated Customer Service Representative to join our team! Key Responsibilities: Receive calls for warranty and service calls, document requests, and prepare job tickets Responsible for arranging work schedules Manage job work tickets with the internal system Accountable for contacting national builders and customers to verify the readiness of job sites Role requirements: 1-2 years of customer service experience Knowledge of accounting and CRM software Fluent English/Spanish language skills a plus Knowledge of Microsoft Office products, including Word, Excel, and Outlook Excellent communication and interpersonal skills Ability to prioritize, multitask, and manage time efficiently Knowledge of customer service ethics, principles, and procedures Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job. Benefits: Competitive hourly wage Medical, dental, and vision coverage Company Paid Life Insurance IBP Foundation Scholarship opportunities Paid vacation and holidays

- **Id**: 3949281
- **Url**: <https://alion.io/job/installed-building-products-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Raleigh, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-12T15:33:24Z
- **Employer posted date**: 2026-08-12
- **Last verified at**: 2026-11-15T15:20:18Z
- **Board verified**: yes
- **Days open**: 95
- **Description format**: text
- **Description chars**: 2062
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no

## Company

- **Id**: 2832644
- **Name**: Installed Building Products
- **Domain**: installedbuildingproducts.com
- **Url**: <https://alion.io/company/installedbuildingproducts>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: UltiPro

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 222
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 310
- **Computed at**: 2026-11-15T07:52:55Z

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 0
- **Flags**: company_stale
- **Days open**: 93

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Spanish; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-09T01:04:45Z

## Liveness

- **Score**: 69
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.86
- **P room**: 0.8
- **Age days**: 94
- **Expected fill days**: 310
- **Reasons**: conf:4, win:early, crowd:junior,brand
- **Computed at**: 2026-11-15T07:52:55Z

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[Page](https://alion.io/job/installed-building-products-customer-service-representative) · [JSON](https://alion.io/job/installed-building-products-customer-service-representative.json)

Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.