Internal Coordinator

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we're looking for exceptional talent to reimagine the way the world works.

Role Overview

An Internal Coordinator (IC) owns the day-to-day running of field data collection for a single region. Each IC leads a team of Field Officers (FOs) who carry recording rigs(hardware) into partner businesses, set them up correctly, and capture high-quality task recordings.

The IC is the operational nerve center of the region: planning the day's pipeline, keeping FOs productive in the field, solving problems live, ensuring recording quality and diversity rules are met, tracking inventory (rigs and SD cards) in and out, and reporting hours planned vs. achieved with clear loss reasons at end of day.

This role is mainly about live coordination, field problem-solving, quality control, and disciplined reporting.

Who Are Field Officers (FOs)?

• People working on the ground, out in the field
• They collect rigs from inventory, travel to assigned businesses, and record short videos of real commercial/household tasks
• They are responsible for correct setup, on-site recording, and returning rigs and SD cards
• They have clear daily and overall hour targets to complete

Key Responsibilities

1. Start-of-Day Planning

• Check the day's pipeline of confirmed businesses for each FO
• Keep enough backup businesses on hand so no FO is left idle if a task falls through
• Confirm rig, SD card, and inventory availability before FOs leave
• Plan for exigencies (business cancellations, FO absence, device shortfall, travel issues)

2. Live Monitoring & 2-Hourly Updates

• Track who has started, who is on-site, who is recording, and who is falling behind
• Take structured updates from every FO at least every 2 hours to catch and solve issues early
• Follow up immediately with FOs who are idle, delayed, or stuck

3. Target & Productivity Management

• Ensure FOs meet their daily and overall hour targets
• Redirect FOs to backup businesses when a planned task drops, to protect the day's hours
• Push and motivate the team to close the day on plan

4. Quality, Rules & Diversity Adherence

• Ensure FOs follow recording rules: correct task type, valid duration, correct rig/camera setup
• Verify setup quality before recording begins - e.g. confirm camera alignment via screenshots so the rig is capturing correctly before the task runs
• Ensure recordings respect diversity caps (per-operator and per-environment limits) so hours actually count as usable
• Work with the Quality team to understand where recordings are failing, and retrain FOs to record better-quality, usable data

5. Issue Resolution

• Act as the first point of contact for FOs in the field
• Help resolve: app/upload issues, task confusion, "business saying no," "task not legit enough," and device/rig issues (coordinate with Field Ops / Inventory / Hardware teams as needed)
• Escalate only when an issue can't be solved at your level

6. Inventory & Asset Tracking

• Track every rig and SD card issued to each FO - out and back
• Reconcile returns the same day; follow up proactively on anything overdue or missing
• Flag damage, loss, or undocumented movement without delay

7. Communication & Coordination

• Manage large WhatsApp groups of FOs for the region
• Share daily instructions, reminders, and updates
• Maintain discipline and professionalism in groups

8. End-of-Day Reporting

• Report hours planned vs. achieved for the region
• Detail loss reasons clearly and by category - e.g. hardware/rig breakdown, business declined, task not legitimate, FO/travel issues, quality rejections
• Share a clean daily status summary with the Field Ops Manager

Skills & Requirements

• Basic computer knowledge
• Comfortable using WhatsApp and Google Sheets
• Ability to manage and communicate with many people at once
• Strong coordination, multitasking, and real-time problem-solving skills
• Comfort reading simple operational data (hours, targets, loss reasons)

Personal Qualities

• Alert and responsible
• Patient but firm
• Organized and disciplined
• Comfortable working in a fast-paced, on-ground operations environment

Role Scale

• 1 IC manages a region of Field Officers
• High-responsibility, field-operations-focused role
• Reports to the Team lead of Operations

Our Values 

• Empathy, Trust & Candor

  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action

  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning

  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner

  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies-and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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