{"id":229827,"url":"https://alion.io/job/instawork-internal-coordinator","title":"Internal Coordinator","company":{"id":8049,"name":"Instawork","domain":"instawork.com","url":"https://alion.io/company/instawork","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":71,"open_postings":50,"ghost_share":0.4,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-01-21T13:57:32Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-24T22:55:54Z","board_verified":true,"closed_at":null,"days_open":276,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":275},"description":"Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.\nInstawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we're looking for exceptional talent to reimagine the way the world works.\nRole Overview\nAn Internal Coordinator (IC) owns the day-to-day running of field data collection for a single region. Each IC leads a team of Field Officers (FOs) who carry recording rigs(hardware) into partner businesses, set them up correctly, and capture high-quality task recordings.\nThe IC is the operational nerve center of the region: planning the day's pipeline, keeping FOs productive in the field, solving problems live, ensuring recording quality and diversity rules are met, tracking inventory (rigs and SD cards) in and out, and reporting hours planned vs. achieved with clear loss reasons at end of day.\nThis role is mainly about live coordination, field problem-solving, quality control, and disciplined reporting.\nWho Are Field Officers (FOs)?\nPeople working on the ground, out in the field\nThey collect rigs from inventory, travel to assigned businesses, and record short videos of real commercial/household tasks\nThey are responsible for correct setup, on-site recording, and returning rigs and SD cards\nThey have clear daily and overall hour targets to complete\nKey Responsibilities\n1. Start-of-Day Planning\nCheck the day's pipeline of confirmed businesses for each FO\nKeep enough backup businesses on hand so no FO is left idle if a task falls through\nConfirm rig, SD card, and inventory availability before FOs leave\nPlan for exigencies (business cancellations, FO absence, device shortfall, travel issues)\n2. Live Monitoring & 2-Hourly Updates\nTrack who has started, who is on-site, who is recording, and who is falling behind\nTake structured updates from every FO at least every 2 hours to catch and solve issues early\nFollow up immediately with FOs who are idle, delayed, or stuck\n3. Target & Productivity Management\nEnsure FOs meet their daily and overall hour targets\nRedirect FOs to backup businesses when a planned task drops, to protect the day's hours\nPush and motivate the team to close the day on plan\n4. Quality, Rules & Diversity Adherence\nEnsure FOs follow recording rules: correct task type, valid duration, correct rig/camera setup\nVerify setup quality before recording begins - e.g. confirm camera alignment via screenshots so the rig is capturing correctly before the task runs\nEnsure recordings respect diversity caps (per-operator and per-environment limits) so hours actually count as usable\nWork with the Quality team to understand where recordings are failing, and retrain FOs to record better-quality, usable data\n5. Issue Resolution\nAct as the first point of contact for FOs in the field\nHelp resolve: app/upload issues, task confusion, \"business saying no,\" \"task not legit enough,\" and device/rig issues (coordinate with Field Ops / Inventory / Hardware teams as needed)\nEscalate only when an issue can't be solved at your level\n6. Inventory & Asset Tracking\nTrack every rig and SD card issued to each FO - out and back\nReconcile returns the same day; follow up proactively on anything overdue or missing\nFlag damage, loss, or undocumented movement without delay\n7. Communication & Coordination\nManage large WhatsApp groups of FOs for the region\nShare daily instructions, reminders, and updates\nMaintain discipline and professionalism in groups\n8. End-of-Day Reporting\nReport hours planned vs. achieved for the region\nDetail loss reasons clearly and by category - e.g. hardware/rig breakdown, business declined, task not legitimate, FO/travel issues, quality rejections\nShare a clean daily status summary with the Field Ops Manager\nSkills & Requirements\nBasic computer knowledge\nComfortable using WhatsApp and Google Sheets\nAbility to manage and communicate with many people at once\nStrong coordination, multitasking, and real-time problem-solving skills\nComfort reading simple operational data (hours, targets, loss reasons)\nPersonal Qualities\nAlert and responsible\nPatient but firm\nOrganized and disciplined\nComfortable working in a fast-paced, on-ground operations environment\nRole Scale\n1 IC manages a region of Field Officers\nHigh-responsibility, field-operations-focused role\nReports to the Team lead of Operations\nOur Values \nEmpathy, Trust & Candor\n We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.\n\nBias for Action\n We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!\n\nAlways Be Learning\n We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.\n\nAct Like an Owner\n We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.\n\nAbout Instawork\nFounded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies-and we're just getting started!\nInstawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.\nJoin our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.\nReady to make an impact? Learn more at www.instawork.com/about.\nPersonnel Privacy Policy","description_format":"text","description_chars":7390,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-05T09:39:26Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":275,"expected_fill_days":72,"reasons":["conf:2","urgency","ghost","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/instawork-internal-coordinator","json_url":"https://alion.io/job/instawork-internal-coordinator.json","meta":{"generated_at":"2026-10-24T23:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8049},"rest":"https://alion.io/mcp/rest/get_company?id=8049"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finstawork-internal-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finstawork-internal-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finstawork-internal-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/instawork-internal-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finstawork-internal-coordinator"}]}