{"id":2560865,"url":"https://alion.io/job/instawork-it-generalist-contract","title":"IT Generalist, Contract","company":{"id":8049,"name":"Instawork","domain":"instawork.com","url":"https://alion.io/company/instawork","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":72,"open_postings":47,"ghost_share":0.383,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":87,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45,"max":60,"currency":"USD","period":"hour","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Django","optional":true},{"name":"GCP","optional":true},{"name":"ITSM","optional":true},{"name":"Python","optional":true},{"name":"VPN","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-02-10T00:33:07Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-12T17:11:40Z","board_verified":true,"closed_at":null,"days_open":275,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":275},"description":"Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.\nWe are seeking a new member for our IT team. As an IT Generalist (Contract), this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT team. It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges. You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions. This position requires the employee to be in the office 5 days a week.\nWho You Are:\nBachelor’s Degree or higher in Computer Science or a related field\n2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations\n2+ years of working experience with agile methods and processes\nService-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements\nStrong communication skills, attention to detail, and ability to self-organize\nIn-depth experience with Google Workspace/G-Suite management\nExperience in troubleshooting techniques (including RCA) and ticket triage\nExperience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android\nExperience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud\nExperience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies\nExperience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)\nAbility to meet deadlines and follow through on assigned projects\nAbility to work in a changing environment while maintaining quality and productivity\nAbility to plan, drive, and support multiple concurrent projects and initiatives\nAbility to carry 25 lbs. up and down stairs\nWhat You'll Do:\nReceive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.\nAssist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.\nWork with external IT partners/vendors to coordinate the delivery and return of IT assets\nServe as an escalation point for the IT helpdesk support tickets, escalating issues as needed.\nProvide on-site IT/network support for internal employees when needed\nSupport higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes\nMaintain updated IT documentation\nAdhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.\nWork collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.\nMaintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.\nOn-call duty as rotation requires (global time zone)\nNice to Have:\n2+ years of working experience with software development or security engineering\nExperience with service automation through coding/scripting\nExperience with Django development framework (Django admin)\nExperience with ITSM and HRIS integrations\nExperience with IT and InfoSec/Privacy industry-standard compliance frameworks\nExperience with VPN and/or Zero Trust configuration\nExperience with Cloud (e.g., AWS, GCP) and containerized environment\nAbility to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points\nFor CA-based applicants:\nThe base hourly rate for this position is $45.00 to $60.00 per hour - 40 hours per week, 3 months\nThis position is eligible for equity in the form of stock options\nThis position is eligible for Instawork benefits, including: \nVariety of medical, dental, and vision plans with coverage beginning on the date of hire\nFlexible paid time off\nAt least 8 paid company holidays annually\nPhone stipend\nCommuter stipend\nSupplemental pay on qualified leaves\nEmployee health savings accounts (HSA) contribution\nFlexible spending plans\n401K plan\nPerkspot - discount program through Lumity\n#LICR2 #LI-Onsite\nOur Values \nEmpathy, Trust & Candor\n We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.\n\nBias for Action\n We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!\n\nAlways Be Learning\n We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.\n\nAct Like an Owner\n We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.\n\nAbout Instawork\nFounded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies-and we're just getting started!\nInstawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.\nJoin our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.\nReady to make an impact? Learn more at www.instawork.com/about.\nPersonnel Privacy Policy","description_format":"text","description_chars":7452,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-14T20:34:07Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.3,"p_room":0.28,"age_days":275,"expected_fill_days":87,"reasons":["seen:40","urgency","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/instawork-it-generalist-contract","json_url":"https://alion.io/job/instawork-it-generalist-contract.json","meta":{"generated_at":"2026-11-12T23:55:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50570,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8049},"rest":"https://alion.io/mcp/rest/get_company?id=8049"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finstawork-it-generalist-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finstawork-it-generalist-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finstawork-it-generalist-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/instawork-it-generalist-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finstawork-it-generalist-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2560865}},{"tool":"search_jobs","arguments":{"company":"instawork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2560865},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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