EMS Clinical Operations Manager

Job Description:

The Ground and EMS State Clinical Operations Manager is responsible for oversight of all operational functions at the base or bases within their State of responsibility. Coordinates with the various Intermountain Medical Transport Leader groups to ensure outreach, clinical staffing, compliance and safety are managed and maintained for that operation. Functions as the face of Intermountain Medical Transport for the communities where the bases are located. Interfaces with local community leaders to include city, county, hospital and EMS stakeholders.

Essential Functions

• Drives the culture within the operation with a focus on Intermountain Health’s Vison and Values
• Acts as the point of contact for the safety team for safety promotion, investigations and auditing.
• Manages relationships with local and state EMS and fire leaders, local hospitals and local community leaders.
• Manages Field Based Operations (FBO’s) if one exists within the operation.
• Works with the logistics team to manage clinical and operational supplies and equipment within the operation.
• Owns full financial stewardship of the operation with a focus on expense control. To include lease management, contract management, and invoice oversight.
• Works with the outreach and events team to provide local community enhancement events and education.
• Works with the clinical team and compliance team to ensure accountability of staff and clinical records.
• Oversees the schedule for all caregivers in the operation.
• Attends local BEMS and State regulatory meetings to act as a liaison to compliance and clinical ops teams.
• Seeks out and engages new business and growth opportunities, inclusive of but not limited to community paramedicine and mobile integrated health programs.

Skills

• Organizational effectiveness
• Attention to detail
• Leadership
• Team and individual development
• Excellent communication skills
• Relationship building
• Operational judgment and discernment
• Financial and budgetary accountability
• Community focus
• Continuous Improvement
• Strategic Thinking

Minimum Qualifications

• Demonstrated operational management experience
• Demonstrated experience successfully leading and developing teams or programs
• Relative knowledge of leadership and operations in a ground transport organization

Preferred Qualifications

• Current valid EMT or higher ambulance attendant license in state of practice.
• Demonstrated leadership experience in care transport or EMS industry
• Community outreach or leadership experience
• Demonstrated experience with safety and compliance related programs
• Basic Life Support Certification (BLS) for healthcare providers.
• Bachelor’s degree in a related field. Education must be obtained from an accredited institution. Degree will be verified.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$39.13 - $60.39

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.