{"id":1156810,"url":"https://alion.io/job/institute-of-mental-health-patient-service-representative-33","title":"Patient Service Representative","company":{"id":8119,"name":"Institute of Mental Health","domain":"imh.com.sg","url":"https://alion.io/company/imh","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":56,"ghost_share":0,"stale_share":0.357,"repost_share":0.018,"time_to_fill_p50_days":7,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taylorsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":314},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":true}],"status":"live","first_seen_at":"2026-09-23T21:57:52Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T09:54:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nThe Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.Join Our Team as a Patient Service Representative!\nWe are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you!\nDiscover why Intermountain Health is a great place to work (youtube.com)\nPosting Specifics\nEntry Rate: $18.31 - $23.80 depending on experience\nBenefits Eligible: Yes, check them out here\nShift Details: Full-time 40 hrs\nEssential Functions\nProvides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.\nDocuments all phone calls accurately and completely in the electronic medical record (EMR).\nSchedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.\nRegisters patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.\nObtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .\nAssists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.\nStays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.\nMinimum Qualifications\nSix months of customer service experience involving interactions with customers.\nDemonstrated basic computer skills involving word processing and data entry.\nProfessional manner and strong interpersonal and communication skills.\nAbility to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.\nAbility to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.\nPreferred Qualifications\nOne year of customer service experience involving interactions with customers in person and by phone.\nBilling and collections experience.\nComputer literacy in using electronic medical records (EMR) systems and other relevant software.\nHigh school diploma or GED preferred.\nMultilingual\nPhysical Requirements\nOngoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.\nFrequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.\nManual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.\nPosition may require standing for long periods of time, lifting supplies\nMay assist patients into/out of the clinic.\nLocation:\nTaylorsville ClinicWork City:\nTaylorsvilleWork State:\nUtahScheduled Weekly Hours:\n40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.\n$18.31 - $23.80We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.\nLearn more about our comprehensive benefits package here.\nBy applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.\nIntermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nAt Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.\nAll positions subject to close without notice.","description_format":"text","description_chars":6279,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-23T21:57:52Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:2","wave","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/institute-of-mental-health-patient-service-representative-33","json_url":"https://alion.io/job/institute-of-mental-health-patient-service-representative-33.json","meta":{"generated_at":"2026-09-24T15:44:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}