{"id":2864606,"url":"https://alion.io/job/instride-health-billing-coordinator","title":"Billing Coordinator","company":{"id":52034,"name":"Instride Health","domain":"instride.health","url":"https://alion.io/company/instride-health","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":52000,"max":58000,"currency":"USD","period":"year","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T13:41:25Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T17:51:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nInStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.\nTeamInStride Health: Our Core Values\nGive Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. \nWork Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.\nHave Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.\nEmbrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.\nAbout the Role\nWe are seeking a Billing Coordinator to support front-end and back-end billing operations across our fully virtual care delivery model. This role plays an important part in supporting a seamless and compliant revenue cycle by helping ensure services are accurately documented, charges are entered on time, and insurance claims are submitted, tracked, and resolved efficiently. The Billing Coordinator will support key billing activities including charge entry, claims submission and follow-up, denial resolution, patient billing, and accounts receivable monitoring. With guidance and partnership from senior team members, this role will assist in identifying patterns related to billing errors and denials and contribute to efforts aimed at improving clean claim rates, reimbursement outcomes, and overall billing accuracy. \nThis role requires close collaboration and strong communication skills to build effective working relationships with care team members, cross-functional partners, families, and external stakeholders. The Billing Coordinator also serves as a supportive point of contact for families navigating insurance and billing questions, balancing technical knowledge with empathy and clear communication.\nResponsibilities: \nReview clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements.\nAssist with monitoring for missing or delayed charges and support timely submission within payor filing limits.\nSubmit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines.\nAssist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle.\nSupport denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed.\nHelp identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes.\nServe as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity.\nAssist with self-pay billing, patient statement cycles, and individualized payment plans.\nSupport accounts receivable monitoring through reporting, reconciliation, and audit-related activities.\nUse billing and financial reports to help manage daily workflows and prioritize follow-up tasks.\nPartner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education.\nMaintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies.\nSupport audits and special projects related to billing accuracy, compliance, and process improvement as needed.\nWhat You Need to Succeed in the Role\n1-3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.\nBachelor’s degree in business, healthcare administration, or a related field preferred.\nWorking knowledge of insurance payor policies, billing guidelines, and claims submission requirements.\nFamiliarity with CPT and ICD-10 codes and how they impact billing and reimbursement.\nExperience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred.\nProficiency in Google Workspace or Microsoft Office, particularly spreadsheets.\nExceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.\nClear written and verbal communication skills, with the ability to translate complex insurance concepts into clear, understandable language for families.\nAbility to work independently on assigned tasks while seeking guidance when needed.\nCollaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation.\nAdditional Preferred Qualifications\nPrevious experience in medical billing or coding. \nBackground in behavioral health billing. \nExperience in a startup or entrepreneurial environment. \nExperience running billing and claims reports to drive daily workflows. \nPassion for mental health and expanding access to care.\nThe expected annual salary for this role is between $52,000-$58,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc.\nWhy Join Our Team\nGenerous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)\nOpportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment\nChance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care\nOpportunity to work with talented and experienced team members who have devoted their lives to solving this problem\nFully virtual: work from the comfort of your home with periodic in-person retreats\nCommitment to Diversity, Equity, Inclusion, & Belonging (DEIB)\nWe want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:\nProviding high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.\nBuilding a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.\nWe invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.\n Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. 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