{"id":2158959,"url":"https://alion.io/job/instructure-renewal-manager-k-12","title":"Renewal Manager - K-12","company":{"id":6996,"name":"Instructure","domain":"instructure.com","url":"https://alion.io/company/instructure","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":137000,"currency":"USD","period":"year","gross":null,"usd_annual":137000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T05:30:32Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T02:47:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\nRenewal Manager - K-12\nAs a Renewal Manager, you will play a key leadership role overseeing a team of Renewal Representatives focused on driving customer retention and growth within our K-12 portfolio. You will be accountable for managing team performance, developing talent, optimizing renewal processes, and collaborating cross-functionally to ensure best-in-class renewal outcomes. Leveraging your experience in account management and strategic planning, you’ll be responsible for leading escalations, implementing process improvements, and executing initiatives aligned with organizational goals.\nWhat You Will Do\nDirectly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning.\n\nDrive team engagement and foster a collaborative, high-performance team culture.\n\nDevelop and deliver training programs to enhance skills in negotiation, customer retention, and upsell/cross-sell strategies.\n\nLead recruitment, onboarding, and professional growth of team members, with an emphasis on clear development pathways.\n\nOversee team portfolio performance, ensuring high renewal rates and identification of portfolio growth opportunities.\n\nServe as the final escalation point for complex or high-value renewals, negotiating directly with customers when necessary.\n\nCollaborate closely with Sales, Customer Success, and Finance teams to align on customer strategies and resolve escalations.\n\nDevelop, document, and refine strategies to improve renewal processes, data integrity, and operational effectiveness.\n\nMonitor and analyze renewal KPIs, delivering actionable insights and recommendations to leadership.\n\nLead team participation in Quarterly Business Reviews (QBRs) and present performance data and strategies to senior stakeholders.\n\nDrive and manage cross-functional initiatives and projects focused on customer retention, workflow improvements, and team effectiveness.\n\nApply project management methodologies to scope, track, and deliver assigned projects.\n\nContinuously assess and optimize team workflows to maximize productivity and ensure scalability.\n\nWhat You Will Need to Know/Have\nMinimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role.\n\nDemonstrated experience successfully managing teams and driving both customer retention and revenue growth.\n\nHighly developed leadership and coaching abilities, with a record of building and developing high-performing teams.\n\nAdvanced negotiation skills; experienced in managing high-value, multi-product, and complex customer accounts.\n\nStrategic thinker with a proven track record of driving process improvements and implementing scalable solutions.\n\nProficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project management software (e.g., Asana, Jira).\n\nStrong analytical skills to interpret data, identify trends, and provide actionable recommendations.\n\nExcellent communication and interpersonal skills, with the ability to build trust and effectively influence at all organizational levels.\n\nGet in on all the awesome at Instructure!\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\nCompetitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\nFlexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\nGenerous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\nComprehensive wellness programs and mental health support\n\nLearning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\nThe technology and tools you need to do your best work\n\nMotivosity employee recognition program\n\nA culture rooted in inclusivity, support, and meaningful connection\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\nAny attempt to misrepresent personal or professional information will result in disqualification.","description_format":"text","description_chars":5261,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Professional development","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning","Learning Management Systems"],"lifecycle":[{"event":"open","at":"2026-10-09T07:42:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":53,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":137000,"is_top_pay":false},"html_url":"https://alion.io/job/instructure-renewal-manager-k-12","json_url":"https://alion.io/job/instructure-renewal-manager-k-12.json","meta":{"generated_at":"2026-10-13T03:41:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6996},"rest":"https://alion.io/mcp/rest/get_company?id=6996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finstructure-renewal-manager-k-12"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finstructure-renewal-manager-k-12"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finstructure-renewal-manager-k-12"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/instructure-renewal-manager-k-12\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finstructure-renewal-manager-k-12"}]}