{"id":591697,"url":"https://alion.io/job/insulet-clinical-services-manager-12months-contract","title":"Clinical Services Manager (12Months Contract)","company":{"id":5958,"name":"Insulet","domain":"insulet.com","url":"https://alion.io/company/insulet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":26,"ghost_share":0,"stale_share":0.231,"repost_share":0.077,"time_to_fill_p50_days":30,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-10T12:36:09Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-30T09:36:04Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Summary\nPosition Overview:The Clinical Services Manager (CSM) will work in conjunction with the Territory Manager, Customer Care team and Managed Care team to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.\n\n Responsibilities:\nPromotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.\nWorks in conjunction with Sales, Customer Care and Managed Care to achieve sales goals.\nAssists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.\nSupports Top Twenty Accounts and existing accounts and record calls in Salesforce.\nEvaluates and recommends Certified Pod Trainers (CPTs) and Super CPTs who wish to become consultant CPTs for Insulet Corporation.\nAssigns patient trainings to CPTs or conducts patient training based on business needs of territory, overall costs of training and timeliness of training.\nAssists with providing regular product demos to patients and HCPs.\nOversees CPTs by seeing them face-to-face and by providing timely product updates and by being a clinical resource.\nAssists with product training for Sales and Clinical hires.\nProvides Field Feedback to Manager on field-based training of customers and HCPs.\nAbility to perform administrative duties and turn in on a timely basis.\nPerform other duties as assigned.\nEducation and Experience:\nMinimum Requirements:\nBachelor’s Degree required.\nProfessional up to date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDCES), Registered Dietitian (RD), or Registered Nurse (RN).\nState licensure is mandatory as required.\nPreferred Skills and Competencies:\n2 years’ experience training and/or managing pump patients strongly preferred.\nCertified Diabetes Educator (CDCES) is strongly preferred. \nPrior industry/commercial experience strongly preferred.\nProfessional and polished presentation skills.\nStrong interpersonal communications, both oral and written.\nSelf-started who needs minimal direction; extremely flexible, with good business acumen.\nStrong contributing member of the commercial team.\nCredibility and contacts within the diabetes community.\nProficiency with computers. \nPhysical Requirements:\nValid driver’s license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region. \nOvernight travel and amount of air travel varies by territory, typically 2 - 5 overnights per month.\nThe work environment will be the HCPs offices, clinics, home office and car. Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer .\nInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.\nWe are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. 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