{"id":4326557,"url":"https://alion.io/job/insulet-customer-care-associate","title":"Customer Care Associate","company":{"id":5958,"name":"Insulet","domain":"insulet.com","url":"https://alion.io/company/insulet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":29,"ghost_share":0,"stale_share":0.172,"repost_share":0.069,"time_to_fill_p50_days":32,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T08:33:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nPosition Overview:Insulet is a global, innovative health care brand experiencing fast, global growth, expanding into Asia Pacific looking to disrupt the Insulin delivery Industry. This Australia based role offers an exciting opportunity for a Customer Operations Associate.\nThe purpose of the business-critical Customer Operations Associate role is to be responsible for entering, and maintaining accurate data in Insulet Australia’s systems, and ensure that it is accessible and reliable for other departments.\nSuccess in this role will be accomplished through ability to be highly organized with a keen attention to detail, communicate effectively, learn quickly, and problem solve.\nThe Customer Operations Associate role reports directly to the Customer Operations Associate Supervisor and works closely and collaboratively with the Inside Sales Team, the Field Sales Team and Customer Care Team.\nResponsibilities:\n\nResponsibilities:\nCoordinate all aspects of the customer’s initial order, including reviewing and organising information to prepare accurate source data for entry.\nVerify the accuracy of source documents and resolve discrepancies prior to entry to maintain strong data integrity.\nAdhere to company protocols for data storage, handling, and security to ensure compliance and protect sensitive information.\nOversee and consolidate digital payments to coordinate customer product access.\nCollaborate with all relevant commercial teams (e.g. Inside Sales, Customer Care, Finance etc) to ensure smooth and efficient processing, management and documentation of customer’s initial order.\nMaintain a thorough understanding of all products offered by Insulet Australia with the ability to explain each product’s basic operation and use.\nAnswer email inquiries, providing support and direction to HCPs, and resolving order-related issues in a timely and empathetic manner.\nWork as part of the larger support team, collaborating with other departments to ensure proactive, superior back office administrative support.\nProvide frequent feedback and suggestions to support an environment of continuous process improvement.\nPerform other duties as assigned.\nEducation and Experienc e:\nKnowledge of medical device reimbursement from manufacturer or DME perspective (preferred)\nReimbursement or healthcare-related customer service experience (preferred)\nKnowledge of managed care industry (preferred)\nKnowledge of diabetes and experience supporting patients with diabetes (preferred)\nSalesforce CRM System experience (preferred)\nSkills/Competencies:\nOral Communication: Ability to express oneself clearly in conversations and interactions.\nWritten Communication: Ability to express oneself clearly in business writing.\nFostering Teamwork: Ability and desire to work collaboratively with others on a team.\nAttention to Detail: Ability to ensure one's own and others' work and information are complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.\nStress Management: Ability to function effectively in a fast-paced environment. Can handle several problems or tasks at once through effective time management and multi-tasking. Ability to maintain flexibility, and able to switch priorities as needed based on business needs.\nDispute Management: Ability to calmly and efficiently diffuse and resolve complaints/issues. Maintains self-control in the face of customer frustration and hostility. Ability to identify and escalate issues requiring management support.\nTechnical Expertise: Demonstration of depth of knowledge and skill using standard business / office technology and applications.\nOther Important Skills/Competencies - Flexibility, Organisation, Problem Solving, Analytical Thinking, Initiative, Self Confidence\nInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.\nWe are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-11-15T01:29:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["seen:2","win:early","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/insulet-customer-care-associate","json_url":"https://alion.io/job/insulet-customer-care-associate.json","meta":{"generated_at":"2026-11-15T09:29:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5958},"rest":"https://alion.io/mcp/rest/get_company?id=5958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsulet-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsulet-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsulet-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insulet-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsulet-customer-care-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4326557}},{"tool":"search_jobs","arguments":{"company":"insulet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4326557},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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