{"id":92482,"url":"https://alion.io/job/insulet-knowledge-product-manager-servicenow","title":"Knowledge Product Manager - ServiceNow","company":{"id":5958,"name":"Insulet","domain":"insulet.com","url":"https://alion.io/company/insulet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":35,"ghost_share":0,"stale_share":0.171,"repost_share":0.057,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1179},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T15:19:10Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":81},"description":"Job Summary\nBachelor’s degree or equivalent experience3-5+ years in Knowledge Management, Digital Workplace, ITSM, or related field\nExperience working with knowledge platforms (e.g., ServiceNow)\nStrong experience in:\nGovernance and process design\nCross-functional collaboration\nData-driven decision making\nExcellent writing and communication skills with English being the primary language with a focus on clarity and usability.\nAbility to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.\nExperience with knowledge management tools and content management systems.\nAnalytical mindset with the ability to interpret data and improve content based on user engagement and feedback.\nDetail-oriented, with excellent organizational and project management skills. \n\nPosition Overview:\nInsuletis seeking a strategic and execution-focused Knowledge Management Product Owner to lead the transformation ofKnowledge Management into a scalable, AI-enabled enterprise service.\nThis role evolves beyond traditional content management to own the Knowledge Management product, including governance, lifecycle, quality, and continuous improvement. The Product Owner will ensure knowledge is trusted, standardized, and AI-ready, enabling employees to access actionable solutions, drive self-service, and improve operational efficiency.\nThe ideal candidate will act as the single point of accountability for the KM service.Thisis a shift from “managing articles”to “owning the knowledge ecosystem and outcomes.”\nResponsibilities:\nDefine and own the KM product vision, roadmap, and backlog\n\nAlignKM priorities with AI, employee experience, and business strategy\n\nAct as the end-to-end owner of the KM service and outcomes\n\nEstablish and enforce KM governance (roles, standards, lifecycle, controls)\n\nDefine taxonomy, templates, metadata, and content standards\n\nEnsure clear ownership between KM, platform, and business domain owners\n\nMaintain audit readiness and compliance standards\n\nEnsure knowledge is structured, standardized, and reusable\n\nDefine and manage translation and localization standards to ensure knowledge is accessible, consistent, and up to date across regions and languages\n\nPartner with platform teams to enable AI, search, virtual agent, and localization capabilities\n\nPosition knowledge as a strategic enabler of automation and AI-driven experiences\n\nOwn end-to-end lifecycle:\n\nCreate → Review → Approve → Publish → Maintain → Retire\n\nShift focus from content creation to curation, orchestration, and quality control\n\nEnsure content accuracy, relevance, and usability\n\nDefine and track key performance indicators (KPIs) such as self-service adoption, knowledge usage, content quality, and search effectiveness\n\nUse data and insights to continuously improve knowledge performance and identify gaps\n\nEducation and Experience:\nMinimum Requirements:\nBachelor’s degree or equivalent experience\n\n3-5+ years in Knowledge Management, Digital Workplace, ITSM, or related field\n\nExperienceworking with knowledge platforms (e.g., ServiceNow)\n\nStrongexperience in:\n\nGovernance and process design\n\nCross-functional collaboration\n\nData-driven decision making\n\nExcellent writing and communication skills with English being the primary language with a focus on clarity and usability.\n\nAbility to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.\n\nExperience with knowledge management tools and content management systems.\n\nAnalytical mindset with the ability to interpret data and improve content based on user engagement and feedback.\n\nDetail-oriented, with excellent organizational and project management skills.\n\nPreferred Skills and Competencies:\nStrong communication and stakeholder influence skills\n\nKnowledge architecture (taxonomy, metadata, lifecycle)\n\nServiceNow certifications (CSA, CAD, or equivalent\n\nExperience with AI, automation, or digital workplace initiatives\n\nExperience as a Product Owner, Service Owner, or Process Owner\n\nPhysical Requirements (if applicable):\nMust be available to possibly travel 1-2 times per year to the US\n\nInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.\nWe are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!","description_format":"text","description_chars":4735,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-08-21T00:00:00Z"},{"event":"close","at":"2026-09-21T06:29:44Z"},{"event":"reopen","at":"2026-09-22T01:45:14Z"},{"event":"close","at":"2026-10-19T17:19:27Z"},{"event":"reopen","at":"2026-11-02T22:55:33Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.547,"p_room":0.28,"age_days":81,"expected_fill_days":32,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/insulet-knowledge-product-manager-servicenow","json_url":"https://alion.io/job/insulet-knowledge-product-manager-servicenow.json","meta":{"generated_at":"2026-11-10T19:17:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5958},"rest":"https://alion.io/mcp/rest/get_company?id=5958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finsulet-knowledge-product-manager-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finsulet-knowledge-product-manager-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finsulet-knowledge-product-manager-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/insulet-knowledge-product-manager-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finsulet-knowledge-product-manager-servicenow"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":92482}},{"tool":"search_jobs","arguments":{"company":"insulet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":92482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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