Manager, UX Design Operations - Hybrid - Acton, MA or San Diego, CA
Job Summary
Insulet is seeking a highly collaborative and operationally focused Manager, User Experience & Design Operations to lead UX delivery and DesignOps practices supporting the Omnipod® 5 sustaining business. This role is responsible for managing a team of UX designers and researchers while establishing the processes, governance, tools, metrics, and operating models that enable efficient delivery of customer-centered experiences across post-market product enhancements, maintenance releases, regulatory commitments, quality improvements, and business-critical initiatives.The ideal candidate combines strong people leadership with operational excellence, ensuring that UX resources are aligned to business priorities while maintaining a consistent, high-quality user experience across the Omnipod ecosystem. This leader will partner closely with Product Management, Engineering, Clinical, Regulatory, Quality, Customer Care, and Marketing teams to drive scalable and efficient UX practices that improve both customer outcomes and organizational effectiveness.
Position Summary
Insulet is seeking a highly collaborative and operationally focused Manager, User Experience & Design Operations to lead UX delivery and DesignOps practices supporting the Omnipod 5 sustaining business. This role is responsible for managing a team of UX designers and researchers while establishing the processes, governance, tools, metrics, and operating models that enable efficient delivery of customer-centered experiences across post-market product enhancements, maintenance releases, regulatory commitments, quality improvements, and business-critical initiatives.
The ideal candidate combines strong people leadership with operational excellence, ensuring that UX resources are aligned to business priorities while maintaining a consistent, high-quality user experience across the Omnipod ecosystem. This leader will partner closely with Product Management, Engineering, Clinical, Regulatory, Quality, Customer Care, and Marketing teams to drive scalable and efficient UX practices that improve both customer outcomes and organizational effectiveness.
Key Responsibilities
- Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio.
- Own and continuously improve the UX operating model for the Omnipod 5 sustaining business.
- Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment.
- Develop and maintain operational frameworks that increase delivery predictability and team effectiveness.
- Drive standardization of UX workflows, tools, templates, documentation, and governance.
- Create and manage UX performance metrics and dashboards that demonstrate operational health and business impact.
- Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks.
- Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans.
- Manage UX capacity forecasting, quarterly planning, and portfolio prioritization activities.
- Facilitate planning discussions to balance customer needs, business value, technical constraints, and regulatory commitments.
- Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts.
- Establish governance mechanisms that enable informed decision-making and prioritization.
- Define and evolve effective engagement models between UX and its cross-functional partners.
- Ensure UX processes and deliverables support medical device quality system requirements.
- Partner with Quality and Regulatory Affairs teams to maintain necessary usability, human factors, and design documentation.
- Support audits, submissions, post-market activities, and risk mitigation efforts.
- Establish repeatable workflows that balance innovation, efficiency, compliance, and customer experience.
Required Qualifications
- Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field.
- 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
- 3+ years of people leadership experience managing UX teams.
- Experience building or scaling Design Operations practices.
- Proven success leading cross-functional initiatives within complex organizations.
- Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
- Demonstrated expertise with resource planning, prioritization, operational management, and process improvement.
Preferred
- Experience in healthcare, medical devices, digital health, or other regulated industries.
- Experience supporting sustaining or post-market product development.
- Experience implementing UX metrics and operational performance measurement frameworks.
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work ® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.
This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.
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Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $144,500.00 - $216,800.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.