Branch Receptionist

SUMMARY:

The Receptionist answers the telephone, greets clients and visitors, receives and transmits messages, and maintains the agency's professional image with callers and visitors.

ESSENTIAL FUNCTIONS:

• Handle incoming calls and visitors, provide assistance and information as required, and connect callers/visitors with the desired party in a friendly, courteous, and cheerful manner. Also maintains the in and out log and the Welcome Board. Answer client inquiries or direct the inquiry to the person best able to handle
• Distribute incoming fax messages. Record and forward accurate messages. Retrieve overnight messages
• Type correspondence, reports, and other documents as requested
• Send outgoing faxes as requested
• Perform all actions relating to the public, customers, and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training for knowledge and skill development
• Perform other duties as requested

Additional Responsibilities

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned as needs arise or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to operate a multi-line telephone system
• Must have a neat and professional appearance and demonstrate effective telephone etiquette
• Should be friendly, courteous, organized, and enjoy interfacing with people
• Must have good communication skills
• Good computer skills (MS Office suite)
• Must be a team player and be willing to find win-win solutions for our customers, companies, and agencies

QUALIFICATIONS:

• Prior office experience with a multi-line telephone system
• High School diploma or equivalent
• Adherence to Company policies and procedures
• Ability to fulfill job responsibilities through acceptable attendance

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment