{"id":1972774,"url":"https://alion.io/job/intact-it-technical-advisor-contact-center-solutions-ccaas","title":"IT Technical Advisor – Contact Center Solutions (CCaaS)","company":{"id":1050353,"name":"Intact","domain":"intact.ca","url":"https://alion.io/company/intact-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada","Toronto, Canada","Laval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":69},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"GCP","optional":false}],"status":"closed","first_seen_at":"2026-10-06T19:59:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T20:37:03Z","board_verified":false,"closed_at":"2026-10-19T20:37:03Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.\nOur employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.\nPay at Intact is about much more than just salary.\nFlexible work arrangements and a hybrid work model\n\nPossibility to purchase up to 5 extra days off per year\n\nMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more\n\nShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)\n\nSalary range (but not limited to):\n64,100 - 78,300Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):\n7.5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.\nOur pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.\nSalary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.\nAbout the role\nThe IT Technical Advisor - Contact Center Solutions (CCaaS)is responsible for managing, configuring, and optimizing the systems and technologies used in contact center operations. This role is essential to ensuring an efficient and seamless customer experience, while maintaining the proper functioning of the tools and applications required by agents.\nWhat you'll do here:\nSystem configuration and management: Configure and administer contact center systems, including interaction management platforms, telephony systems, and reporting tools, including but not limited to Genesys Cloud.\n\nTechnical support: Provide technical support to contact center agents and users to quickly resolve technical issues and optimize the use of tools.\n\nEstablish and maintain excellent working and collaborative relationships with other company departments.\n\nContribute to the creation of reference manuals for end-users by writing process documentation in order to improve intervention efficiency and knowledge transfer.\n\nParticipate in the training of other team members and the transfer of specialized skills, as required.\n\nEncourage change, support the company's vision and direction, and facilitate collaboration with other team members.\n\nAssist more experienced technicians in various tasks (orders, integration, projects, work management, etc.), as required.\n\nWhat you bring to the table:\nUniversity degree or college diploma in a relevant field, or any equivalent combination of training and experience.\n\nAt least 1 year of relevant experience in contact center solutions (CCaaS, Genesys, etc)\n\nExperience managing interaction management platforms (ACD, IVR, CTI, omnichannel).\n\nKnowledge of cloud environments (Azure, Genesys Cloud, Google Cloud).\n\nHighly organized with the ability to handle multiple tasks simultaneously.\n\nAbility to analyze and solve complex problems effectively, work quickly and maintain a calm, methodical approach in stressful situations.\n\nAbility to work in a team and collaborate with different departments.\n\nUnderstanding of data and different database systems.\n\nKnowledge of using JIRA/Confluence to document requirements (an asset).\n\nFor candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.\n\nNo Canadian work experience required, but must have\n\nCe poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.\nWe are an equal opportunity employer\nAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.\nWe encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.\nAs part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.\nWe have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.\nIf we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.\nLearn more about our recruitment process and your candidate journey here.\nPlease note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.\nIf you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.","description_format":"text","description_chars":6123,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T19:59:08Z"},{"event":"close","at":"2026-10-19T20:37:03Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/intact-it-technical-advisor-contact-center-solutions-ccaas","json_url":"https://alion.io/job/intact-it-technical-advisor-contact-center-solutions-ccaas.json","meta":{"generated_at":"2026-10-20T00:25:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050353},"rest":"https://alion.io/mcp/rest/get_company?id=1050353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintact-it-technical-advisor-contact-center-solutions-ccaas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintact-it-technical-advisor-contact-center-solutions-ccaas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintact-it-technical-advisor-contact-center-solutions-ccaas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intact-it-technical-advisor-contact-center-solutions-ccaas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintact-it-technical-advisor-contact-center-solutions-ccaas"}]}