{"id":2208368,"url":"https://alion.io/job/intact-product-manager-it-services-portfolio","title":"Product Manager - IT Services Portfolio","company":{"id":1050353,"name":"Intact","domain":"intact.ca","url":"https://alion.io/company/intact-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada","Toronto, Canada","Laval, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":109},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T01:56:01Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.\nOur employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.\nPay at Intact is about much more than just salary.\nFlexible work arrangements and a hybrid work model\n\nPossibility to purchase up to 5 extra days off per year\n\nMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more\n\nShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)\n\nSalary range (but not limited to):\n101,800 - 124,400Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):\n12%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.\nOur pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.\nSalary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.\nAbout the role\nOur growing team is looking for a Product Manager!\nThe Product Manager owns the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio. The portfolio encompasses service management, employee technology experience, automation, enterprise platforms, and AI-enabled capabilities, enabling transformation from project-based delivery to a sustainable product and platform operating model.\nThis role translates business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions. It directs high-impact initiatives and ensures solutions deliver measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes.\nThe Product Manager chairs the ITS Product Council and directs portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations. Product Owners remain accountable for product-level backlogs and delivery, while Scrum Masters enable team delivery practices.\nWhat you'll do here:\nProduct Strategy & Roadmap:\nDefine and maintain the IT Services Portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities and transformation outcomes.\n\nTranslate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives.\n\nPartner with architecture, engineering, experience design, and operations leaders to shape scalable solution options and balance customer value, feasibility, risk, cost, and time to value.\n\nDrive transformation from discovery through adoption and optimization, ensuring changes are embedded and measurable benefits are realized.\n\nProduct Governance & Leadership:\nEstablish the IT Services Portfolio strategy and provide strategic direction to Product Owners.\n\nChair the ITS Product Council to drive portfolio prioritization, roadmap alignment, dependency resolution, and investment recommendations.\n\nOwn and continuously improve portfolio governance, decision rights, standards, and performance reviews.\n\nAlign business priorities, funding decisions, capacity, and delivery roadmaps across the portfolio.\n\nPromote product management best practices and foster a product-centric culture.\n\nValue Realization:\nDefine portfolio KPIs, adoption measures, and value realization targets.\n\nTrack portfolio performance against targets for adoption, customer experience, operational efficiency, realized value, and roadmap delivery.\n\nDevelop business cases and executive-level recommendations supporting investment decisions.\n\nContinuously identify opportunities to optimize value, efficiency, and customer experience.\n\nStakeholder Leadership:\nCollaborate with business leaders, technology teams, architects, UX designers, and delivery teams.\n\nFacilitate prioritization and strategic planning discussions across multiple stakeholders.\n\nCommunicate product vision, roadmap progress, and value realization to executive leadership.\n\nPeople Leadership:\nCoach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization.\n\nPartner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement.\n\nFoster collaboration, innovation, and continuous improvement practices.\n\nWhat you bring to the table:\nMinimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability.\n\nProven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization.\n\nStrong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt.\n\nAbility to collaborate with architects and engineering leaders, evaluate solution options, and make informed build-versus-buy, scalability, risk, cost, and lifecycle trade-offs.\n\nStrong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices.\n\nExperience developing business cases and applying financial concepts such as total cost of ownership, investment prioritization, benefits realization, and ROI.\n\nExperience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred.\n\nStrong data literacy and experience defining KPIs, using customer and operational insights, and communicating evidence-based recommendations.\n\nExcellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences.\n\nITIL 4 certification or strong working knowledge of ITIL practices is considered an asset.\n\nFor candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.\n\nNo Canadian work experience required however must be eligible to work in Canada.\n\nIl s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.\nWe are an equal opportunity employer\nAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.\nWe encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.\nAs part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.\nWe have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.\nIf we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.\nLearn more about our recruitment process and your candidate journey here.\nPlease note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.\nIf you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.","description_format":"text","description_chars":8794,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-10T00:39:28Z"},{"event":"close","at":"2026-10-26T09:40:43Z"},{"event":"reopen","at":"2026-10-26T15:22:09Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.75,"age_days":19,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/intact-product-manager-it-services-portfolio","json_url":"https://alion.io/job/intact-product-manager-it-services-portfolio.json","meta":{"generated_at":"2026-10-29T03:29:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050353},"rest":"https://alion.io/mcp/rest/get_company?id=1050353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintact-product-manager-it-services-portfolio"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintact-product-manager-it-services-portfolio"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintact-product-manager-it-services-portfolio"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intact-product-manager-it-services-portfolio\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintact-product-manager-it-services-portfolio"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2208368}},{"tool":"search_jobs","arguments":{"company":"intact.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2208368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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