{"id":1683117,"url":"https://alion.io/job/intact-senior-service-designer","title":"Senior Service Designer - IT Services Portfolio","company":{"id":1050353,"name":"Intact","domain":"intact.ca","url":"https://alion.io/company/intact-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada","Toronto, Canada","Laval, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AIOps","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-23T07:33:12Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.\nOur employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.\nPay at Intact is about much more than just salary.\nFlexible work arrangements and a hybrid work model\n\nPossibility to purchase up to 5 extra days off per year\n\nMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more\n\nShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)\n\nSalary range (but not limited to):\n94,200 - 115,200Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):\n12%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.\nOur pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.\nSalary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.\nAbout the role\nOur growing team is looking for a Senior Service Designer!\nThe Senior Service Designer shapes accessible, outcome-driven employee experiences across the IT Services Portfolio, enterprise platforms, and transformation initiatives.\nCombining experience design, enablement, and transformation architecture, the role translates portfolio priorities, operating model evolution, and user needs into journeys, intelligent workflows, adoption strategies, and measurable service improvements.\nWhat you'll do here:\nExperience Design Specialist:\nDefine and lead the experience and enablement strategy for the IT Services Portfolio in alignment with transformation priorities.\nTranslate future-state operating model objectives into experience principles, end-to-end journeys, service blueprints, intelligent workflows, adoption strategies, and delivery roadmaps.\nEngineer simplified services and workflows that reduce friction, improve outcomes, and scale across enterprise platforms, Automation, AIOps, and Digital Workplace solutions.\nEstablish reusable design standards, service patterns, governance practices, and enablement assets that support sustainable transformation.\nUser Experience Design:\nPortion of the work may be performed under the supervision of a designer.\nDesign accessible end-to-end experiences and produce the artefacts required to guide delivery.\nEnsure solutions meet usability, accessibility, and design quality standards.\nCollaborate with delivery teams to preserve design intent through implementation.\nUser Research & Validation:\nConduct interviews, workshops, journey mapping, and usability testing to identify user needs and friction points.\nUse feedback, behavioral insights, and performance data to validate designs and improve adoption and satisfaction.\nProduct Collaboration:\nPartner with business, product, architecture, and delivery leaders to embed user-centered design throughout discovery, prioritization, and delivery.\nAlign experience investments and solution decisions with portfolio priorities and measurable outcomes.\nEnablement, Adoption & Business Outcomes:\nDevelop enablement approaches that increase adoption, self-service, and sustained behavior change.\nDefine success measures and value narratives that demonstrate employee, service, and business impact.\nWhat you bring to the table:\n7+ years of experience service design, in product design, organizational design transformation, journey and service engineering, or enterprise enablement, product experience (asset).\nMeasurable business impact, strong portfolio demonstrating experience strategy, journey transformation, service blueprinting, intelligent workflow design.\nDemonstrated ability to connect business outcomes, operating model changes, technology platforms, and user needs from strategy through execution.\nExperience with enterprise applications, employee experience platforms, automation, AI-enabled services, or digital workplace environments is strongly preferred.\nLean Six Sigma, ITIL 4 or 5 certification or knowledge of modern IT service management practices is an asset.\nProficiency with AI concepts, tools, and AI-enabled service or workflow design is an asset.\nBusiness Architecture experience or formal training is an asset.\nFor candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.\nNo Canadian work experience required however must be eligible to work in Canada.\nIl s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.\n\nWe are an equal opportunity employer\nAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.\nWe encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.\nAs part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.\nWe have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.\nIf we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.\nLearn more about our recruitment process and your candidate journey here.\nPlease note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.\nIf you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.","description_format":"text","description_chars":7236,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T09:51:49Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.55,"p_room":0.55,"age_days":25,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/intact-senior-service-designer","json_url":"https://alion.io/job/intact-senior-service-designer.json","meta":{"generated_at":"2026-10-24T02:49:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050353},"rest":"https://alion.io/mcp/rest/get_company?id=1050353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintact-senior-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintact-senior-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintact-senior-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intact-senior-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintact-senior-service-designer"}]}