{"id":3040057,"url":"https://alion.io/job/integer-manager-customer-operations-2","title":"Manager, Customer Operations","company":{"id":6616,"name":"Integer","domain":"integer.net","url":"https://alion.io/company/integer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hudson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95700,"max":140360,"currency":"USD","period":"year","gross":null,"usd_annual":140360},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-22T04:42:09Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.\nAt Integer, our values are embedded in everything we do.\nCustomer \nWe focus on our customers’ success\nInnovation \nWe create better solutions\nCollaboration \nWe create success together\nInclusion \nWe always interact with others respectfully\nCandor \nWe are open and honest with one another\nIntegrity \nWe do the right things and do things right\n\nWhat you will do in this role:\nThe primary purpose of this position is to manage professional employees as well as be accountable for the performance of the Customer Operations Specialist team, providing leadership, direction, and solution-oriented thinking to team, peers, and/or customers.\nThis position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication. This position will work directly with “factory direct” customers to support their quoting, order entry, and general service needs, while assisting in the support of the Customer Success Enterprise accounts to enhance their overall Customer Experience with Integer and help drive long term relationships with Integer Enterprise customers.\nThe manager will be a member of the Site Leadership Team and a key partner with the Director of Operations. The primary purpose of this job is to act as the site based customer champion and develop the unconstrained unit forecast for the S&OP process.\nAccountabilities & Responsibilities:\nAdheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.\nManages professionals and employees, providing leadership, guidance, prioritization, and training to ensure strong team performance aligned with policies and procedures. Accountable for team results and adherence to ISO certification requirements; participates in audits as required.\nDecisions are guided by policies, procedures and business plan.\nChampions the voice of the customer as part of the Site Leadership Team, working to instill a culture of customer advocacy across the facility.\nRepresents Integer and the site to the customer and Sales as appropriate in conjunction with customer communication, visits and issue resolution.\nPartners cross-functionally to meet goals and drive results with Customers and Sales organization to meet customer requirements and grow sales.\nDevelops innovative solutions and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.\nCommunicates and collaborates effectively across functions with Sales, Customer Success, Planning, Operations, and Purchasing to meet customer needs including change requests, order expedites, and item-specific requirements.\nProvides strategic input to business planning, aligning to the annual and monthly forecasting process and supporting data reconciliation with the facility forecast.\nSupports operational excellence by supporting Customer Success group with information needs for contract review, order entry and confirmation process.\nLeverages data for business insights by provides data for Quarterly Business Reviews and participate in reviews\nDrives operational excellence by ensuring Customer Operations processes, such as quoting (Repeat, Standard, and New Product), order management, and communication timelines, are executed accurately and efficiently.\nDevelops and manages sales goals for Factory Direct customers and identifies cross-facility sales opportunities through collaboration with other sites.\nGuides and influences effectively internal stakeholders (Sales, Customer Success) to understand customer requirements and demonstrate responsiveness in all interactions.\nApplies understanding of how own team contributes to achievement of business results.\nEstablishes and monitors key performance metrics such as Order Acknowledgement Cycle Time and Quote Cycle Time to drive continuous improvement and customer satisfaction.\nEnsures adherence to ISO certification requirements and participates in customer service-related audits (e.g., Quality, Finance, Customer).\nPerforms other duties as required.\nEducation & Experience:\nMinimum Education: Bachelor’s degree in business or a related field preferred.\nMinimum Experience: 7+ years’ experience in medical device or related field.\nKnowledge & Skills:\n Special Skills:Sales and service acumen.\nMedical Device Manufacturing experience preferred.\nExperience reading and understanding design drawings and specifications preferred.\nAbility to communicate effectively across the organization throughout all levels both verbally and written.\nAbility to work independently as well as within a team.\nDemonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.\nCustomer focused, highly organized and able to manage multiple tasks simultaneously.\nExtreme responsiveness and resilient.\nGood problem solving skills.\n\nStrong computer skills (Microsoft Office products).\nSpecialized Knowledge: Experience with Oracle and/or SAP is a plus\nSalary Range: $95,700 - $140,360\n\nOur total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.\n\nU.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.","description_format":"text","description_chars":6520,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contract Manufacturing","Cardiovascular Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-21T22:27:24Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.28,"age_days":45,"expected_fill_days":19,"reasons":["conf:25","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":140360,"is_top_pay":true},"html_url":"https://alion.io/job/integer-manager-customer-operations-2","json_url":"https://alion.io/job/integer-manager-customer-operations-2.json","meta":{"generated_at":"2026-10-23T13:11:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6616},"rest":"https://alion.io/mcp/rest/get_company?id=6616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finteger-manager-customer-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finteger-manager-customer-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finteger-manager-customer-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integer-manager-customer-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finteger-manager-customer-operations-2"}]}